Vodafone — Carelessness & Harrassment

Address:

Mumbai Suburban, Maharashtra

I am a subscriber of vodafone no. [protected]. I was a postpaid customer until 27th August 2011....I converted my postpaid to lifetime-prepaid by visiting the Vodafone store at Santacruz West-SV Road and paying the fees and submitting the required documents - 1 Passport Xerox copy which was duly verified by their Customer Support person - MANPREET - and 1 photograph as well. DESPITE ME SUBMITTING THE DOCUMENTS IN PERSON - and the originals were verified - and the xeroxes countersigned BY ME, my phone was disconnected for want of documents within a week's time. I visited the same Vodafone Store and asked them what happened....they (Manpreet & Rajesh & the lady cashier) remembered me that I had submitted the documents....& then they restored my connection within an hour....I have proof that my documents were submitted from the Very Fact that my Passport No. is updated in their system. When I was a postpaid customer I had not submitted any passport copy. It now seems that they HAVE MISPLACED THE DOCUMENTS SUBMITTED BY ME.....& are asking me to resubmit....they have simply disconnected my connection..temporarily disconnected the message says when someone dials my tel no.....its disconnected by them since 12th September 2011....for no fault of mine....I am being harassed so much by them. Let me tell you that prior to being a post-paid customer for the past 6 years I was a prepaid customer for 4 years before that with them.....but never faced such problems in the PAST 10 YEARS the way they were troubling me since the past 1 month or so.
Now after follow up they are telling me that my number has been permanently disconnected......I FEEL THIS IS A SCAM BY VODAFONE TO CONVERT PREPAID CUSTOMERS TO POSTPAID BY HARASSING THEM UNNECESSARILY.....OR IT COULD BE A SCAM TO INCREASE THEIR SUBSCRIBER BASE AND SHOW THEY ARE SUPERIOR TO OTHER SERVICE PROVIDERS ON SUBSCRIBER COUNT.

Here is their latest email dated 17th Oct which came after so much follow up:

Dear Mr. Miranda, Thank you for your email dated 11/10/11, regarding documentation for your Vodafone mobile number [protected]. We tried to get in touch with you on your alternate number[protected] but were unable to speak with you. Mr. Miranda, we wish to inform you that the above mention Vodafone number is permanently disconnected on 06/10/11 due to incomplete set of documents received. Mr. Miranda, if you wish to avail a new Vodafone mobile number, you can certainly visit the nearest Vodafone store. You can submit the following documents to avail a new prepaid connection: Submit the “Prepaid form”. Submit Address proof copy (latest electricity / MTNL telephone landline bill copy) Submit Photo ID proof (driver’s license / passport copy) Submit 2 passport size photographs Sim cost Rs.25 We understand your concern to avail the same mobile number. However, we regret that you will be unable to use the SIM card and the mobile number, since both are permanently deactivated and the balance from the prepaid account has been forfeited and won’t be carried forward. We regret to inform you that currently this number is not available and same has been allocated to another person. In case you need further assistance, please fill up the attached form. We’ll do our best to help you. Happy to help,
Jesson GoveasVodafone careContact numbers
For Enquiries : 111 or +91-[protected] For Complaints / Requests : 198 (toll free)Fax : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com