[Resolved] Vodafone — Charges for non required VAS services | |||
My complaint is related to unwanted services Value added services activated by Vodafone without my permission and billed to me . From the day one of activation of my connection number [protected] I stared getting alerts related to debut in account for video download request . Every alternate day I was calling to call centre to stop this and every time got assurety that this would not be repeated, some time over the call some time while un subscribing through SMS I tried every possible way to stop services. At month end my phone bill generated with various charges related to download. Once again I started chasing Vodafone for clarity and the response was there is no such service pack active on account , you cant get the charges. I stopped the first payment but alerts keep on coming another one month though the telephony services got disconnected. Next bill come with cummulative charges for 2 months where in basic required telephone services was barred. I write many mails to nodal office and senior authority but no concrete response inspire letting me know that without my permission these services can't be activated so I need to pay anyhow for service which never required. Vodafone even refuse to check their system for cross check of discussion with customer care executives or the system to check the deactivation SMS I sent. Request is to get this close since no more desirous of getting this level of service. I have start getting call from collection agencies where in Vodafone have no idea for the discussions or commitment given by DSA on their behalf. Regards, Raman [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
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Vodafone — VAS charges
I have been charged for VAS charges three times. No response on customer care helpline numbers. This service provider sucks.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Vodafone — Poor System & Non Value Added Service
Hi,i am rajesh([protected]).
The GPRS service provided by the vodofone don't have transparency.They on whole have a crap system in which for all of their loopholes in the system needs to be paid by the customers.
1.They are asking to maintain a min. balance of Rs.3 all time for GPRS activation.
2.There is no indication message on the amount of memory i have used........
3.The settings they are sending is also total crap...i don't understand why they are sending two
settings for internet access through pc and through phone
4.They took more time on activation of GPRS than they have promise....(10 Hrs).
what gprs has to got to do with my main balance...you stopped processing because of crap system
you have.
5.No message indication of how much time required for activation after recharge...
also needs several calls to activate the settings.
6.Because of all these thing they siphoned the main balance of mine.
7.its10paise /10Kb it means for 5MB you charge Rs51.2 which is unacceptable...
These people who sit in a table under sophisticated air conditioned system,don't seems understand problems of the customer..i order to activate the GPRS i need to make 18 calls and 2 visit to customer care center.....this is what they call a value added service? do they really know the meaning of value added service?
why don't just change the system which is adequately user friendly?...just see the airtel and get details and provide at least what they provide...
I have been using airtel for past five years never went to customer care...i order to get marginally good GPRS service i need to go through all these things.once this 98 is over i am going to throw the sim.
Is there one genuine vodofone company person who can answer me .
I really don't know whether this will make any impact....they will just ignore .
well-done vodofone for your great service continue to embarrass the customers.
by
Rajesh