| Address: | Mumbai Suburban, Maharashtra |
I and my partner are vodafone customers with a corporate plan(postpaid). We both have the same CUG plan provided to us by the company i.e Accenture and the plan is Accenture 150 plan with a monthly rental on Rs 150. Everything was fine till the last 2.5 years, but the last month i.e april 2010 we both were charged 99 extra for an additional package which is (STD for 50 paise).Now 1st of all we havent asked for this package to be added and also we dont make any STD calls.So why will I add a package which I dont use. Also I was not aware of the addition of this package till I got my bill (they say that send sms when they add something but we didnt get any SMS as well).Also the Vodafone representative in my office was not aware of this.
This was completely unacceptable and when I called them on 111 they were 1st of all not able to find who added the package and how come it got on my bill and second of all they themselves did not know what to do. Then these so called happy to help cheats did what they do best i.e release the call, and this happened the next time as well. I was then completely furious and directly spoke with disconnections to disconnect my services. I spoke to a guy called sujeet from disconnections who assured me that he will remove the extra service will refund the Rs 99 but that didnt happen.Also my partner went to a vodafone mini store in Bhandup named Shreeji plus and spoke with Mr Amrit and that cheat told her that he will disconnect the extra service and will refund Rs99, but when she recieved her next bill i.e May 2010. She neither recieved the credit nor was the extra package removed.
So she called so called Happy to help on 16th may (service registration no[protected], she was told that they will remove the package but they will not give the credit ( now it was for 2 months). She then requested to be transferred to disconnections but again they released the call. I then went the next day i.e 17th May 2010 to vodafone store in Bahayander and again had to explain the entire story to an executive named Disha and to be honest she had no clue what was going on the account and how the charged was added. As an agent who has no knowledge about the process she called the guy sitting next to her whose name is Vimal. and he was searching treasure in the system and took good 15 mins to tell me that they have no idea how this was added on our account, but as all executives are trained (to be polite), he told me that he will definitely remove the package but about the credit he will have to send a mail and will get back to me in 72 hrs, but as we all know these cheats, that never happened.
But i still waited patiently till 25th May 2010 as that was the replying time mentioned for the service registration number. And then I finaly gave them a call and spoke to a guy called swapnil on 198 and guess what, he released the call as well. I called again on 198 and spoke with a guy called mushtaq who told that the package will be changed but no credit will be applied for a fault from their end. Then I spoke with a guy from disconnections whose name is Samshuddin and was trying to retain me as he knew that I was going to disconnect two connections i.e my and my partner's. He then said that we cant do anything but cant give me a credit of Rs 50 instead of Rs 198 that I was charged. What does vodafone think that I am a beggar? Being a customer whose issue is not sorted from past 2 months, I had full legal right to speak to a manager but even for that he kept me on hold and then came and told me that his manager is busy and will cal me in 24 hrs, but guess what as usual that did not happen. Now its well above 24 hrs and still no call. If Vodafone cheats educated people this way then only god knows how much thay cheat people who dont know anything about the bill.They (So called Customer care executives) only know to release the calls when they come up with a complicated bill query.
I just hope that someone takes a look into the matter or I will be left with no choice but to disconnect 2 corporate connections and I strongly feel that other providers (other than vodafone) can provide me with better service. Was this information helpful? | 
Vodafone — Incorrect Billing and Pathetic Customer Support
This is with regard to the pathetic customer service and unfair treatment meted out to us by Vodafone who have taken our company for a ride by falsifying information and not living up to their commitments. This has resulted is a number of grave inconveniences to our business and personnel of our organization. We have been charged incorrectly for every service that we have availed with them, calls, sms's, data usage and monthly rentals and no amount of follow-up or requests over the past three months have given us one day of recluse. They made promises to us from day one to ensure that we sign up for their services and have not lived up to a single one of them. We have been with Vodafone from 12th of December and in only three months have had so many issues with them that it is literally impossible for me to pen down here. I only want all the issues to be taken care of immediately so that we may avail the mobile portability option and be rid of such a lame and pathetic international organization with no basic professional and moral ethics. I am copying the email I sent to Vodafone to explain what it is that we have been going through with them prior to this complaint to give a brie[censored]nderstanding of the trauma and frustration we have been through in the last three months. I am unable to attach the bills due to format restrictions but if I could be provided with an alternate email address to send them I would be happy to.[protected]COPY OF EMAIL SENT TO VODAFONE[protected]
Hello everyone,
I would like each of you who received this email to go through each and every word to understand the complexity and seriousness of the issue. Please bear that this email is after a LOT OF deliberation and continuous and innumerable follow-ups with many of you at Vodafone. I do not even have the words or emotions left in me to express my extreme dissatisfaction and disgruntlement regarding the pathetic and moronic (non) support I have received from Vodafone in barely three months of my association.
I have attached the bills sent to me by you, modifying and explaining where and how you have screwed up in more ways than one even after repeated begging you all to rectify those mistakes. Not having done that, we ended up paying you more than we were suppose to towards incorrectly charged rental, call, sms and GPRS charges for each and every Goddamned number we have subscribed with you for.
I do not have the energy nor the patience to state each and every communication/requests I have placed with you (and I have sent innumerable ones) to explain the situation to you but on the other hand I am also sure that each of you reading this email is already aware of all of them since we have been corresponding via phone, sms and email almost everyday since the day we made an association with Vodafone. To state the most smallest and pitiful reasons of my gross experience with your company is that you have not even been able to send me ONE (*****) EMAIL (that I have requested from each of the persons I was dealing with) that stated the complete details of the package we have taken from you from the official email ID to save it in the records as this is a Corporate CUG connection. PATHETIC!
We too are an organization, and this experience has only made us become aware of a customers plight and I personally have taken this as a positive thing to ensure that none of our customers ever go through even a percent of the ordeal I have gone through with you!!!
NOW: THIS IS WHAT WE DEMAND BE DONE IMMEDIATELY BEFORE WE TAKE A LEGAL ACTION AGAINST YOU!
- Cross check the details in the bills attached vis-a-vis to the charges that were given to us TILL DATE incl current generated bill( for each and every **** call, sms and data usage charges)
- Correct/rectify them.
- Refund every paisa that was charged to us OR if after the correct charges are levied and we still have to pay you (which I feel is not possible) then let us know with detailed information for each call, sms or data usage accounted for so that it is taken care of.
- Once this is done I want to avail the Mobile portability option as we would complete our 90 ***** pathetic days with Vodafone on 14th March 2012 and would like to switch over to an even more screwed-up (I am sure) service provider.
WE WANT THIS DONE IMMEDIATELY (before 14th March 2012). Any delay from your end would mean more usage and non-payment of funds to your company if we do owe you any after the tally is done.
Please note that is this is not done I will simply move to a different service provider and obtain new numbers and you can forget about the balance of the bills that have to be paid to you. It will be a little bit of an issue to change our numbers in such a short time but I am sure it will be a lot less ordeal than to deal with your ****** up company! I cannot even begin to express the frustration and mental agony I have been through with you all, so much so that I feel like throwing up every time I think about it. This is the worst of all my experiences in regards to customer service in my entire life and each and everyone of you should be ashamed of yourselves!!!
[protected][protected] END[protected]-
Thank you,
On behalf of W3 Offshore Development Centre, Karkhana - Secunderabad.
Saif Ahmad
Mob: [protected]