This is with reference to my mobile number [protected] which has been blocked on 16 April 2013.
On enquiring about it, they gave the reason that I have a pending bill of Rs. 2000 something against a vodaphone number [protected] which I have purchased from your Mini Outlet from I Block Market, Sector-12, Noida.
I had purchased this dongle number for internet usage. The outlet had sold this internet mobile number on saying this after three months you can convert it to prepaid. After exact three months the vodaphone number was not working. When I visited the outlet they said you have to go to main outlet in Sector-18, Noida. When I visited there they said that this number can’t be converted to prepaid, as they said it was a postpaid connection.
I would like to know that if it was a post paid connection why it was not working after three months as per plan. My number didn’t work after exactly 3 months as per plan. I haven’t used this number during this period and to that matter I have been receiving numerous call regarding the payment. I have been explaining this matter number of times to the cutomer executive and your billing department people to no vain.
I have explain the same matter to the calling executive (Mr. Ashotosh – [protected]) called me and said that he will solved this issue, but when I went to Sector-18, Noida outlet nothing was done.
Your sector 18 Noida outlet said this number [protected] can’t be converted to Prepaid and the outlet at I block, Sector-12 Noida said it can be. I have been visiting the outlet for my problem to be solved but to no vain.
Infact the number which I bought for internet dongle [protected] was sold to me cheatingly giving wrong information.
I am using this number [protected] for more than 10 years and you can see my payment records.
I have a small baby and old mother at home with I couldn’t communicate. Due to this blocking of my mobile number [protected] my family and I have gone through harassment.
I want my services to be continued immediately or I have to report this issue to concern authorities for action.
Puran Singh Mehra
[protected]
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