[Resolved]  Vodafone — My number has been allocated to another customer While I was already using that number

Address:

Gautam Buddha Nagar, Uttar Pradesh

My Vodafone number "+91 [protected]" has been allotted to some other customer by vodafone store, Lajpat Nagar, Delhi.

In fact the above said number, which actually belongs to me, was allotted to Jai Prakash Verma who was owning +91 [protected]. So, probably the mistake was due to last two digits 64 Vs 46.

But when I informed vodafone customer care about this issue as soon as I learned about it and requested to block the number immediately as it may be misused. They assured me to block the number in 2 hours but they did not do that even after having promised to do.

This is a serious blunder committed by vodafone staff. Firstly, not making double sure while allocating a number to anybody (whether the same no. is already in use) and secondly not blocking the number when the actual owner of the connection is requesting to block it (after having furnished all the details asked by the customer care staff necessary to block the number) to avoid any misuse.

What if some anti social elements or may be a terrorist happens to misuse the number? Who would pay for it?

I would like to know what checks vodafone has in system to prevent such blunders, if it is really serious about company's compliance to certain quality standards, which vodafone may be documenting through certain audits and other quality checks from time to time?

I would like to understand why should not a harsh penalty be imposed on Vodafone for taking such issues so lightly and playing with security of customers?

Thank you very much for doing the needful.

Regards,
Umesh
+91 [protected]