Vodafone — No help on bill queries

Address:

Raigad, Maharashtra

Hi,

I am a Vodafone user my no. is [protected], Vodafone has charged me
huge internet bill of Rs. 5000/- for which when I have complained to
them, they simply said that they can not reverse it and don't even
bothered to check in there systems for any problems, and i am sure
they are having some issue, and that I need to pay the complete bill,
As per them I have used 3 GB of data transfer in the month of
October. But when I checked my mobile phone for internet usage it says
only 3.1 GB for download and 500 MB for upload. and the billed usage
for last month from there side which was for the month of September I
had used 1.8 GB, it is my mistake that I have not checked my last
month bill clearly and paid them the whole amount. The question is if
I have used almost 5 GB in 2 Months then why my mobile is showing me
only 3.1 GB o[censored]sage. When asked the same question to Vodafone guys
they say that it may be problem with my phone, I am not sure then how
come it showed me the right usage other time.

I am using a plan of 1.5 GB of internet usage on 3G for Rs 375/- and
my previous bills has never gone above this.

Request you to please look into this.