[Resolved]  Vodafone — Pathetic customer service at vodafone store (esp. Rajiv Chock) and vodafone customer care.

Vodafone — Disconnection for their mistake

Since 4-5 years i was using Prepaid Vodafone Connection. As my usage is big, the executive called me and asked me to change to Post paid and after my consent sent one executive Naresh to my office for the docs and he explained the plans and suggested to go with P2P its a Prepaid to post paid conversion.He told that if i want i can take new no. with no extra charge else continue the same no. for post paid and promised that he shall give 15 no.s from where i need to select one of my choice. called me at 9.00 PM while i was in a conference and asked to take the no.s, but i asked him that i shall take them later and inturn called him by 9.30 PM, but couldnt reach him. after two days one executive came to me and asked to sign and showed a no. as it is alloted to me.But i never choosed that no. and denyed to sign.later tried to contact Mr. Naresh but failed no. of times.and later went to Nagarjuna circle Vodafone store and complainted, later my prepaid was changed to post paid with the same no. and it got activated from 28th Feb.as my billing date is 8th everymonth i got a bill of 882.00, which includes a new tarrif plan for std and an addition of 250 rs for no. change.and the billing is from 26th Feb.i spoke to SR Nagar store and compainted on 16th march and after two days the executive in the store said that the Manager Mr. GOPI told me to pay 417 rs after discounting the extra billing and i paid it on the same day.but till today the deduction is not reflected in the total bill and i repeatedly spoke to Callcenter for not less than ten times. every time they told that it l get resolved in 24 working hrs but till now my outgoing has been barred for 6 times.everytime i went to store and reactivated it and the immediate next day i got barred.
This is a horrible experience in the very first month of taking the connection.no one feels responsible in Vodafone.everyday when ever i am busy one exective will call me and tell me that my credit limit is exceeded but wont look at resolution.
I am vexed with this service of Vodafone and wanna change the operator.
I am very much irritated by the call center to pay the interim payment.
i am being harresed by the department at my busy hours.
My connection got disconnected for 6 times till now.
I am forced to look at the alternative operator.

My name is Basheer Ahmed

i faced same problem, i have pre paid connection yestrday my account balance was 6 rupees i started browsing as vodafone people told me browsing is free, then free downloads will not cost a single paise. i started downloading games which are free after downloading games i checked my account balance its showing -352 rupees .. they are simply cheating me

Vodafone — Pathetic(to the core!) Customer Care

Never would have people imagined that fixing a caller tune for their mobile was the worst crime to commit, being a Vodafone customer. The entire fixing process would go this way:
Step 1: You receive a pre-recorded voice message from Vodafone giving you a set of songs to select from as your caller tune.
Step 2: You, as usual, get irritated and disconnect the call.

ATTROCIOUSLY, even disconnecting the call (as per the provisions of Vodafone's Law!!!) amounts to "Selection of the song" and 45 solid bucks are swiped off from your credit without your consent. After realizing that my account has been implicitly drained, I call up the customer care to sort this issue.

The fantastic reply from the customer care executive (the brat which called itself as Arun Kumar) for this blunder from Vodafone’s side goes this way: "Vodafone is 200% sure that we don’t commit a mistake (Woh!!!). The caller tune was provided to you only upon request (customer cutting the call was a request??!!). For further queries, you need to talk to our supervisor and even if you talk to our supervisor, he would give you the same reply!”
The guy was making his supervisor's decision as well.

My call was put on hold... and was never connected to the so called "Supervisor". The entire conversation of nearly 15 minutes proved to be FUTILE!!! What was more ridiculous was the way in which the executive handled my complaint. He was not even willing to consider the fact that an error MIGHT have occurred at Vodafone's end. In addition, I was also being told by the customer 'care' executive (Well, I wonder if he really cared!) that never would Vodafone credit back the customer the amount which it has charged. (Even if the fault is on VF's part?!!)

And, after all these, I get a message from Vodafone asking for the feedback of the entire conversation. I’m required to reply to the ‘Toll free number’ as to how much I was irritated??!!!
Dealing with pre-recorded voices is much a simpler task rather than dealing with such 'Insane, Illiterate (well, an educated need not be necessarily a literate) and Irresponsible" Customer Care ppl. (Wherever you go, Vodafone’s stupidity follows!!)

Vodafone — Disconnection for Vodafone's mistake

I have Vodafone connections for which i had been paying the bills by ECS. as the ECS is registered with the bank with proper details, the bills go from Vodafone/its bankers directly to my bankers and gets debited from my account. This month (April) vodafone/ iyts bankers ICICI had sent the ECS details with error in the name. As this mismatches with the registered information my bankers had rejected the payment. This was promptly brough to the notice of Vodafone care by phone calls as well as email, asking them to represent with correct information. Inspite of this, Vodafone, instead of verifying their details of billing request, high handedly disconnected the service. They make mistakes at their end and penalise their consumers for Vodafones mistake. From the vodafone phone, i am not even able to call their customercare - complaints as all calls are blocked ... the stupidest way of implementing any customer service.

Beware of Vodafone !!!

Their customer care executives are such kind of . First it takes 10-15 minuts after so many irritating steps and if by chance it connects to customer care, it is never picked up.

Services of vodafone are very irritating.

O P Jaiswal