[Resolved] Vodafone — number disconnected

angadbatra

from Ludhiana, Punjab

Address:

Jalandhar, Punjab

i have been using my vodafone prepaid number ([protected]-Punjab Region) since 2006. i bought it for Rs. 3000 and today its taken back by the vodafone company without informing me and when i asked vodafone people to give it back to me then i was asked to pay Rs.5500 for this number. i was out of punjab for 3 months and my number stood active for the most of time during roaming but i was told that due inactive status of my number for 60 days is the only reason of disconnection. And my 6 years old number was taken by the vodafone in a snap. i m totally shocked. i met many senior employees of vodafone regarding this matter but no one helped me. when i asked for the detail of inactive status of 60 days, all of them refused to provide it. its killing me that how my number is snatched from me by the vodafone. i need help to get back my number. So please guide me for the same.

Angad Batra
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sharmasanjaykr

from Mumbai, Maharashtra

Vodafone disconnected my mobile services for address proof verification. I submitted my documents (Lease agreement, Police NOC and Driving License copy) in Vodafone ministore, Gorai, Borivali west twice. They started the service for 24 hrs and again disconnected. Then I submitted the whole set of document to Ms Preeti in Vodafone gallery at Raichura, Borivali west. They started the service. after 48 hrs approx I got a call from Vodafone that they have not received the Police NOC. I conveyed the person I have submitted it thrice, he said he will verify it and call me back in 2 minutes, but to my surprise the line was disconnected. This is really pahetic and it hampers my business and social status badly.