[Resolved]  Vodafone — Online prepaid mobile recharge "Payment Id [protected] "

Address:West Bengal

I have made a payment of Rs.60/- on 13/04/2012 for recharging my Vodafone mobile[protected] . But till date talk time is not credited to my mobile acount.
Please take necessary action and arrange to credit the balance to my mobile or reverse the payment to my ICICI A/c.

The details of my payment is as follows:

Biller Details
PREPAID MOBILE RECHARGE
EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
ILFS FINANCIAL CTRE, BKC, BANDRA - 400051



Customer Details
[protected]
Payment Details
Payment Id [protected]

Amount (Rs) INR 60.00
Date of Payment 13/04/2012
Debit Account[protected]
Payment Status Success
Payment Remarks

regards,
Ramesh Mukherjee
ramesh.[protected]@adityabirla.com
[protected]
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Dec 3, 2016
Complaint marked as Resolved 
Verified Support
Apr 17, 2012
Vodafone India Customer Care's response
Hello Ramesh,

Please note that in case of a failed online recharge transaction, the amount will be credited to your bank account within 7 working days. If the amount is not credited within the stipulated time period, please email the following details to vodafonecare.[protected]@vodafone.com: 1) Amount of recharge 2) The updated bank account statement wherein the debit for the online recharge is reflecting.

Regards,
Vodafone Customer Care
Complaint comments 

Comments

vodafon mobile — recharge prepaid not credited

SIR,
I HAVE MADE RECHARGE OF RS.303/- FROM MY ICICI BANK IN VIDE TRANSACTION NO.[protected]/0203/[protected] IN THE EVENING 5.59P.M. ON 8.5.08
THIS IS NOT CREDITED TO MY MOBILE NO. ACCOUNT TILL THIS TIME 10.30 A.M. 9.5.08
VERY SHOCKING. MY ACCOUNT WAS INSTANTLY DEBITED AND THIS ID NO. IS GIVEN.
PLS DO THE NEEDFUL AND CONFIRM.
AWAIT YOUR RESPONSE.
PANKAJ MANKODI

Vodafone — extra charges debited in prepaid ac

i have vodafone prepaid connection and in my ac extra chrgs debited for online usage, but i don't have that much balance then it went -rs. but if i don't have the balance, the company has to stop the connection. i won't use the connection until its zero.

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