Vodafone — Pathetic Customer Service by Vodafone

Address:

Delhi

Dated:[protected]

TO,
Mr. Marten Pieters
The Managing Director & CEO
Vodafone India Limited
Peninsula Corporate Park
Ganpatrao Kadam Marg
Lower Parel, Mumbai - 400 013
India

SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT

Dear Sir,

I have written the following complaint letter to Vodafone Customer care head office, Nodal officer & Apellate Authority. Also, on their facebook & twitter page. Hoping to at least hear from somewhere. All of the departments promise in written reply that they would call me but none of them have ever since. My phone number is [protected].

Hoping to get a solution from you. My grievances is mentioned the email attached below (that I had sent on 02nd March 2013)

Hope this email finds you in good health. I am very disappointed & almost in tears now with your customer service!

As I write to you , I was on call with your customer care rep Vishal who put me on a hold forever then when I called back again Vikas connected me to Ajmer Singh, the floor supervisor, who was least interested in my story & says cannot do anything. And, there is no manager available at a peak evening hour! This has been the story ever since with Vodafone Customer Service.. lately it has been disturbing & torturous!

I have been Vodafone customer since 02nd June 2010 and my credit limit- Rs.12,500/-.

As of 17th Feb, 2013 the total outstanding- Rs. 5208/- . I made a Payment - Rs.3000/- on 18th February, 2013. After a lot of tussle I could get to speak to a helpful manager Randhir Singh who got my number unbarred. What I did not understand was, Why do I have to boil my blood after making payment to get my number unbarred???

Ten days later, on Feb 28th, 2013, outgoing is barred without pre call announcement.

Recently, I have had to spend hours talking to your customer care 111 to get my payment updated and number unbarred each time! What is the use of such a credit limit & years of association with you if I have to go through such mental stress! The funny part is I keep getting messages from Vodafone saying that I have a specially assigned RM who I can to speak by dialing [protected] but I cannot dial since my outgoing is barred! What a mockery!

Also, your incompetent staff at the toll free number is the reason I had to write to you. Each time I have to repeat my issue to different rude representative. Most of the times I have realised that my previous conversation was not even recorded or no action was taken. Recently even the manager Manoj Kumar was so obnoxious! Most of the times I just hang up & call again hoping to get through a decent person to talk to. Apart from the daily stress, this is affecting my business & revenue.

It has been over 10 days today since I wrote my first complaint letter & briefly mentioned about filing a consumer complaint. I give Vodafone another 10 days to resolve my issue. A complaint letter to TRAI is already sent. This is to inform you that if no compensation is given I will file a complaint with the Consumer Court as I am protected under the Consumer Protection Act of 1986.

The consumer complaint will be at Vodafone' s cost and expenses, and I will seek compensation for the mental agony caused due to his deficiency in services.

Thanks & Regards
Anshu Anand
PR, Marketing & Business Consultant
anshu.[protected]@gmail.com