[Resolved] Vodafone — Pathetic Service | |
Did one big mistake of getting my prepaid converted to postpaid(Vodafone). Vodafone hires under-qualified personnels who are not able to handle simplest of things which in turn is creating a big problems for genuine customers! Its over 1 month now and I have not been able to make a call from my number as address verification was marked failed even after a executive visit to my place. I have wasted more than 3-4 hours at the vodafone outlet and got false promises that the problem will get resolved asap(17 days back). And the worst part is that I am getting calls for making payments for the service that never got activated on my cell! I am very frustrated with this behavior and have already applied for a different number from a good service provider. Do something before you lose a lot of your customers like this. Was this information helpful? | |
Dec 5, 2016 Complaint marked as Resolved Verified Support Apr 18, 2012 Vodafone India Customer Care's response Hello Shanmugasundram, We regret any inconvenience caused. Please share your number with us here http://bit.ly/HOJagX We'll look into the matter and get back to you at the earliest. Regards, Vodafone Customer Care Verified Support Jun 12, 2012 Vodafone India Customer Care's response Hello Avinash, Please note that we have called you on both your numbers but couldn't get in touch with you. Kindly let us know a convenient time to reach you. Regards, Vodafone Customer Care. Verified Support Mar 21, 2013 Vodafone India Customer Care's response Hello Nitin, Please share your current and alternate contact numbers with us at http://bit.ly/ZMAqwO We are keen to assist you with your concern. Regards, Vodafone Customer Care. | |
 17 Comments | |
Comments
I am not at all happy with the service provided to me from vodafone. i recently changed my plan and theses guys have changed some settings in my account by which i cannot get the itemized bill to my home address. when i spoke to the representative at the vodafone store they refused to acknowledge my complaint and they said that they cannot do anything as the data in the system reflects something else however the details were changed from their side. i have visited the store several times but no one seems to help me. also the vodafone customer care agents speak rudely and always keep on saying that they don't have any information regarding whatever i ask them. i don't know if its the help desk or a helpless desk but i am not really satisfied with the service they provide it to me. i have been sending them emails day in and day out but they just dont seem to help me. hence i thought of sending an email to you guys so that i could get some help.
my contact number is [protected] (Amit Ashok Nathani)
my contact number is [protected] (Amit Ashok Nathani)
Today I really had a pathetic experience with Vodafone
I tried making call from my World calling card but I am unable to do so as it says..I can't make call to this number...though I was using the correct procedure(I registered for pinless dial and tried dialing number prefixing 5021800*******)After trying so many times I called up Vodafone customer care at 111..A CCR named Rajni and she informed that I am following the wrong procedure and instead of 50218 I should prefix 50318,I tried using the procedure which she informed me but was unable to make call again,Like Rajni I spoke to so many CCR's in between but I do not remember their names.After calling up a brand named VODAFONE so many times but unable no one was able to resolve the issue I wanted to speak to the senior,I called up Vodafone customer care 16 times and spoke to Gulshan,Vicky,Deepak(Twice),Raj and Ali..They all were not able to transfer my call to their seniors
At last my call was transfered to a so called senior named he advised me to visit a Vodafone store as the do not have the URL which is used for World calling card and dissconnected the call..
When I called for the 17th time the call was connected to Rashmi and I told her that I want to speak to her senior so please transfer my call,she informed me that as of now there is no senior available on the floor,I told her that few minutes back only I spoke to her senior and the call got dissconnected she said let me check if someone is available,she put me on hold and the hold time was 8 minutes 21 seconds and the call got dissconnected as usual....
Please advise what exactly Vodafone customer care stands for??
DO YOU REALLY VALUE YOUR CUSTOMERS????
I tried making call from my World calling card but I am unable to do so as it says..I can't make call to this number...though I was using the correct procedure(I registered for pinless dial and tried dialing number prefixing 5021800*******)After trying so many times I called up Vodafone customer care at 111..A CCR named Rajni and she informed that I am following the wrong procedure and instead of 50218 I should prefix 50318,I tried using the procedure which she informed me but was unable to make call again,Like Rajni I spoke to so many CCR's in between but I do not remember their names.After calling up a brand named VODAFONE so many times but unable no one was able to resolve the issue I wanted to speak to the senior,I called up Vodafone customer care 16 times and spoke to Gulshan,Vicky,Deepak(Twice),Raj and Ali..They all were not able to transfer my call to their seniors
At last my call was transfered to a so called senior named he advised me to visit a Vodafone store as the do not have the URL which is used for World calling card and dissconnected the call..
When I called for the 17th time the call was connected to Rashmi and I told her that I want to speak to her senior so please transfer my call,she informed me that as of now there is no senior available on the floor,I told her that few minutes back only I spoke to her senior and the call got dissconnected she said let me check if someone is available,she put me on hold and the hold time was 8 minutes 21 seconds and the call got dissconnected as usual....
Please advise what exactly Vodafone customer care stands for??
DO YOU REALLY VALUE YOUR CUSTOMERS????
Hi,
My name is Aditya Sharma. I am the son of a retired Col in the Indian army. I have a Vodafone connection --number [protected]. My connection is 7 to 8 years old and i have never defaulted on the services. I was asked by a Tele-caller to submit some necessary documents required by the government and i readily agreed despite the fact that my connection is almost a decade old. Vodafone has till date the 27-th May not yet sent any person to my house and have disconnected my outgoing, disconnected my caller ID which is like an insult to me. Since the 1st week of May their customer service keeps on telling me that some executive will come to my house but he never turns up. My father who is 60+ years of age had to go to the CP office to submit the necessary documents as i was out of town. He went to the CP office IN Delhi and was told on the 25th that there is no point in showing the documents there at CP and that someone will visit our house in Gurgaon within 72 house...no one has visited.......srh[protected][protected]complaint number
I FEEL CHEATED, ROBBED BY THE GOVT AND VODAFONE, INSULTED AND BRUISED....AM I A TERRORIST THAT THIS IS WHAT HAS BEEN DONE TO ME? AM I AT FAULT IF I PAID MY BILLS ON TIME EVERTIME FOR THE PAST 7 YEARS? IS THE GOVERNMENT OF INDIA TRYING TO SHOW ITS POWER TO ME? WILL THEY PAY FOR INCREASING MY BLOOD PRESSURE?
My name is Aditya Sharma. I am the son of a retired Col in the Indian army. I have a Vodafone connection --number [protected]. My connection is 7 to 8 years old and i have never defaulted on the services. I was asked by a Tele-caller to submit some necessary documents required by the government and i readily agreed despite the fact that my connection is almost a decade old. Vodafone has till date the 27-th May not yet sent any person to my house and have disconnected my outgoing, disconnected my caller ID which is like an insult to me. Since the 1st week of May their customer service keeps on telling me that some executive will come to my house but he never turns up. My father who is 60+ years of age had to go to the CP office to submit the necessary documents as i was out of town. He went to the CP office IN Delhi and was told on the 25th that there is no point in showing the documents there at CP and that someone will visit our house in Gurgaon within 72 house...no one has visited.......srh[protected][protected]complaint number
I FEEL CHEATED, ROBBED BY THE GOVT AND VODAFONE, INSULTED AND BRUISED....AM I A TERRORIST THAT THIS IS WHAT HAS BEEN DONE TO ME? AM I AT FAULT IF I PAID MY BILLS ON TIME EVERTIME FOR THE PAST 7 YEARS? IS THE GOVERNMENT OF INDIA TRYING TO SHOW ITS POWER TO ME? WILL THEY PAY FOR INCREASING MY BLOOD PRESSURE?
Vodafone Services Sucks,
I have been their customer for past 10 years plus, recently I am facing network problems
(No Network) at my place, I complained to them they said it will take seven days to set it
right, after seven days again the same answer of seven days.
Got fed up as the phone was useless without a network. Hence wanted to deactivate the
account now they are giving all the excuses for deactivating. Will have to take legal action
on them.
I have been their customer for past 10 years plus, recently I am facing network problems
(No Network) at my place, I complained to them they said it will take seven days to set it
right, after seven days again the same answer of seven days.
Got fed up as the phone was useless without a network. Hence wanted to deactivate the
account now they are giving all the excuses for deactivating. Will have to take legal action
on them.
Hi
I am working in ITPL Tec Park B'lore.
The service provided by the vodafone staff in ITPL campus office is not acceptable.They dont seem intrested in solving customer query.
I had a very bad experience in the store when I went to submit my documents according to the new law.After submitting the documents I had got 2-3 calls and e-mails saying that I have not submitted the required documents.
I cannot go to the store everyday to resubmit the same.
Bad experience
Number : [protected]
I am working in ITPL Tec Park B'lore.
The service provided by the vodafone staff in ITPL campus office is not acceptable.They dont seem intrested in solving customer query.
I had a very bad experience in the store when I went to submit my documents according to the new law.After submitting the documents I had got 2-3 calls and e-mails saying that I have not submitted the required documents.
I cannot go to the store everyday to resubmit the same.
Bad experience
Number : [protected]
I have a vodafone prepaid number (Orissa circle)
I received an sms today from vodafone saying
"Caller Tune has been activated"
And charges were deducted from my balance ...
Customer care said that i had activated the service by calling some number and listening to songs and then selecting one....
I told them that i didnt do anything of this sort...
When i wanted to lodge a complaint against this, the customer care representative asked me to talk to his supervisor and placed my call on hold... after a few seconds my call was cut...
this happened 3 times with the customer care...
I received an sms today from vodafone saying
"Caller Tune has been activated"
And charges were deducted from my balance ...
Customer care said that i had activated the service by calling some number and listening to songs and then selecting one....
I told them that i didnt do anything of this sort...
When i wanted to lodge a complaint against this, the customer care representative asked me to talk to his supervisor and placed my call on hold... after a few seconds my call was cut...
this happened 3 times with the customer care...
Hi,
Vodafone , the pathetic service providers !!!They block your incoming and outgoing numbers. Everytime someone calls you , you see 'Unknown calling'
Few months back, this happened and they asked us to submit documents for proof to activate. We submitted and it was activated(they did this without any intimation!!)
Now again, we get the same problem, they misplaced the documents and are asking us to resubmit,.
When we went to Vodafone office in WhiteField Bangalore, manger Daljeet (please get him customer service training!!) spoke soo rude . He asked us to re-submit the documents or do whatever we want and is openly saying we lost them.
Asif /Nicolas - representatives there were of no help.
Where do we go? Who will help us from these cheap fellows???
Guys,
If you are facing the same problem, lets make it legal, we cannot pay deaf ear for every problem
Regards
Vodafone , the pathetic service providers !!!They block your incoming and outgoing numbers. Everytime someone calls you , you see 'Unknown calling'
Few months back, this happened and they asked us to submit documents for proof to activate. We submitted and it was activated(they did this without any intimation!!)
Now again, we get the same problem, they misplaced the documents and are asking us to resubmit,.
When we went to Vodafone office in WhiteField Bangalore, manger Daljeet (please get him customer service training!!) spoke soo rude . He asked us to re-submit the documents or do whatever we want and is openly saying we lost them.
Asif /Nicolas - representatives there were of no help.
Where do we go? Who will help us from these cheap fellows???
Guys,
If you are facing the same problem, lets make it legal, we cannot pay deaf ear for every problem
Regards
My number: [protected]
As a 10 year old customer with Vodafone (est Essar Cellphone), I hate to pen this down, but the services have just gone from bad to worse withthis company. I feel harrased as a customer despite having a clean payment record. The saga begins from July 10. I had been asked to submit the documents somewhere in July, which I did, assuming that the person who collected the documents from me would make the necessary updates. Few months later I start gettinig a message on my phone, each time I have to place a call, it usually played for 30 seconds and then the phone would go through. I called and got this deactivated requesting that the person comes and collect the documents from me once again. This never happened.
Today, my services have been worst than barred. I call a number, it starts going through and the call timer starts. To my surprise what plays on my phone is not the ringing bell of the other number but a message from Vodafone that the documents should be submitted. after this message completes, it keeps saying that please wait one of our representatives will get in touch. I heard this message for 7-10 minutes with the hope thst someone would come on the call. No one eventually did. Tired I called them up only to get through an uneducated representative, all who could say is" mujhe aapki madat karne me khushi hogi". I narratted the complete problem only to hear that "main aapki kya sahayta kar sakta hoon??" Irritating!!!
I then asked for a supervisor, only to hear that there is no one who can come speak to me. I was told he's busy and there is no one else. I will have to call later. Which means "I as a customer should keep facing the inconvenience and there is no one in the call center who can help, GREAT SERVICE!!"
I was committed that within 4 hours from 3:00 PM IST the message will be deactivated, however my outgoiong was activated (GOD KNOWS WHY NO ONE COULD UNDERSTAND MY ISSUE). Thats the maximum time, but the service generally gets activated within 15-20 minutes. 2 hours passed, nothing happened. I called again, finally to talk to a reasonable person who said my services were barred and will immediately be activated. Its almost two hours again, NO GOOD.
Here I am with 25 minutes left for the 4 hours, still waiting for the service to start. PATHETIC SERVICE!!
The TRAI has given the operators right to harrass the customers. Is there a body who checks for their level of service? Waiting for the number portability to start in Delhi.
Sadly Vodafone will loose not just one but the connections for my entire family (5).
CAN SOMEONE REALLY HELP???????????????????
As a 10 year old customer with Vodafone (est Essar Cellphone), I hate to pen this down, but the services have just gone from bad to worse withthis company. I feel harrased as a customer despite having a clean payment record. The saga begins from July 10. I had been asked to submit the documents somewhere in July, which I did, assuming that the person who collected the documents from me would make the necessary updates. Few months later I start gettinig a message on my phone, each time I have to place a call, it usually played for 30 seconds and then the phone would go through. I called and got this deactivated requesting that the person comes and collect the documents from me once again. This never happened.
Today, my services have been worst than barred. I call a number, it starts going through and the call timer starts. To my surprise what plays on my phone is not the ringing bell of the other number but a message from Vodafone that the documents should be submitted. after this message completes, it keeps saying that please wait one of our representatives will get in touch. I heard this message for 7-10 minutes with the hope thst someone would come on the call. No one eventually did. Tired I called them up only to get through an uneducated representative, all who could say is" mujhe aapki madat karne me khushi hogi". I narratted the complete problem only to hear that "main aapki kya sahayta kar sakta hoon??" Irritating!!!
I then asked for a supervisor, only to hear that there is no one who can come speak to me. I was told he's busy and there is no one else. I will have to call later. Which means "I as a customer should keep facing the inconvenience and there is no one in the call center who can help, GREAT SERVICE!!"
I was committed that within 4 hours from 3:00 PM IST the message will be deactivated, however my outgoiong was activated (GOD KNOWS WHY NO ONE COULD UNDERSTAND MY ISSUE). Thats the maximum time, but the service generally gets activated within 15-20 minutes. 2 hours passed, nothing happened. I called again, finally to talk to a reasonable person who said my services were barred and will immediately be activated. Its almost two hours again, NO GOOD.
Here I am with 25 minutes left for the 4 hours, still waiting for the service to start. PATHETIC SERVICE!!
The TRAI has given the operators right to harrass the customers. Is there a body who checks for their level of service? Waiting for the number portability to start in Delhi.
Sadly Vodafone will loose not just one but the connections for my entire family (5).
CAN SOMEONE REALLY HELP???????????????????
Still Unresolved.
I tried calling Vodafone today at least 10 times. Got through the difficult IVR twice, could not get any help so far.
I was kept on hold for 17 Mins in my last call at 1.12pm on 15 June 2011. This is not acceptable.
I’ve paid my bill and still receiving pre- recorded message before my call is getting connected. PLEASE REMOVE THIS ASAP else I’ll switch over to a new carrier. RESPOND!!!
[protected] mobile no
I was kept on hold for 17 Mins in my last call at 1.12pm on 15 June 2011. This is not acceptable.
I’ve paid my bill and still receiving pre- recorded message before my call is getting connected. PLEASE REMOVE THIS ASAP else I’ll switch over to a new carrier. RESPOND!!!
[protected] mobile no
I am reproducing what i have written to Vodafone customer service / nodal officer and appellate authority.
Dears,
With deep pain I am forced to write this mail.
I guess inspite of me using 2 vodafone nos (of which 1 I am using for past 10 years +) still vodafone doesn’t consider me as a loyal customer. By the way if your office is not aware your loyal customers nos are[protected]for past 10 years+) and[protected]past 6 months +). Month after Month closer to the due date I keep getting reminder calls for payment. Either there is something wrong with Vodafone policies or I need to change my service providers.
If this was not enough, for some strange reason my usage for my no.[protected] from 1st June 2011 till date is reading as 3776/- which I have never received in past several months. Nor is it that this month my usage has been high because of which I see unused bill amount as 3776/-. I had called on Sunday 12th June & registered my unused billing complaint for which I have even received an sms stating “Hello! Your service registration number is [protected]. We shall respond to your query by Monday 13-Jun-11 06.00pm”. I am yet to receive a call to get a clarification on my unused billing. I am yet wondering which calendar does Vodafone follow!!!
I am writing this mail to keep on record my “WRITTEN” communication so that tomorrow your company cannot shelve your responsibility.
Vodafone company has started STINKING big time and guess time has come to do lot of soul-searching & internal changes to give the customer a reason to SMILE.
Ramanathan Iyer
Dears,
With deep pain I am forced to write this mail.
I guess inspite of me using 2 vodafone nos (of which 1 I am using for past 10 years +) still vodafone doesn’t consider me as a loyal customer. By the way if your office is not aware your loyal customers nos are[protected]for past 10 years+) and[protected]past 6 months +). Month after Month closer to the due date I keep getting reminder calls for payment. Either there is something wrong with Vodafone policies or I need to change my service providers.
If this was not enough, for some strange reason my usage for my no.[protected] from 1st June 2011 till date is reading as 3776/- which I have never received in past several months. Nor is it that this month my usage has been high because of which I see unused bill amount as 3776/-. I had called on Sunday 12th June & registered my unused billing complaint for which I have even received an sms stating “Hello! Your service registration number is [protected]. We shall respond to your query by Monday 13-Jun-11 06.00pm”. I am yet to receive a call to get a clarification on my unused billing. I am yet wondering which calendar does Vodafone follow!!!
I am writing this mail to keep on record my “WRITTEN” communication so that tomorrow your company cannot shelve your responsibility.
Vodafone company has started STINKING big time and guess time has come to do lot of soul-searching & internal changes to give the customer a reason to SMILE.
Ramanathan Iyer
I'm using vodafone service for last 3 months .Last month i was requested for plan change from 199 voice plan to 449 voice plan also i requested plan change for my data plan from 199 (4GB) to 98 (1 GB) data plan and the same was activated..
suddenly my 98 data plan was disconnected on 23-Mar'12 without my information and from 24-Mar'12 onwards 199 data plan was activated( i haven't given any information to activate this plan) and again 26-Mar'12 the same got deactivated.
Due to this error i was charged for my internet usage for Rs 493 + Tax which is not acceptable also without my confirmation how my credit limit can be increased.
suddenly my 98 data plan was disconnected on 23-Mar'12 without my information and from 24-Mar'12 onwards 199 data plan was activated( i haven't given any information to activate this plan) and again 26-Mar'12 the same got deactivated.
Due to this error i was charged for my internet usage for Rs 493 + Tax which is not acceptable also without my confirmation how my credit limit can be increased.
Dear recipient,
I am Avinash kumar holding a Vodafone number [protected] Yesterday (11/06/2012) wiThout any intimation They changed my plan to data card That's why i suffered entire day and still suffering as i was neiTher able to receive nor able to make a phone call. Is This The service vodafone provides to a customer, who does not even delay bill payment for single day. I walked in at vodafone store today and asked Them clarification on why have you activated data card plan wiThout letting me know, vodafone executives was saying i made a request on 19Th of May, first of all i did not make any such crap request even Their customer care executive told me its Their own fault and if i did so Then how come you change my plan from today as today is neither my billing cycle date nor i made request yesterday or day before.Being a mobile user how can i ask to stop my all services like incoming and outgoing calls and activate only data plan ridiculous.
I suffered 2 days wiThout incoming and outgoing call facility and still suffering. I want a compensation for The loss i incurred due to This paThetic service.
Thanks,
Avinash
I am Avinash kumar holding a Vodafone number [protected] Yesterday (11/06/2012) wiThout any intimation They changed my plan to data card That's why i suffered entire day and still suffering as i was neiTher able to receive nor able to make a phone call. Is This The service vodafone provides to a customer, who does not even delay bill payment for single day. I walked in at vodafone store today and asked Them clarification on why have you activated data card plan wiThout letting me know, vodafone executives was saying i made a request on 19Th of May, first of all i did not make any such crap request even Their customer care executive told me its Their own fault and if i did so Then how come you change my plan from today as today is neither my billing cycle date nor i made request yesterday or day before.Being a mobile user how can i ask to stop my all services like incoming and outgoing calls and activate only data plan ridiculous.
I suffered 2 days wiThout incoming and outgoing call facility and still suffering. I want a compensation for The loss i incurred due to This paThetic service.
Thanks,
Avinash
My postpaid No [protected] Due Date for The Bill payment 16 of Every Month.But The Vodafone People barred my outgoing on 29 August 2012.and they are giving me the Warning from[protected] this No ,That Your No will be Deactivated if you did not pay your bill Before 2nd Of Septmber 2012.
Why the Vodafone Impactiong on Theire own Image , They are impacting a Brand Name Vodafone
Please look into matter and reply me as soon as possible with a proper solution otherwise I will go for other networks as well.
Why the Vodafone Impactiong on Theire own Image , They are impacting a Brand Name Vodafone
Please look into matter and reply me as soon as possible with a proper solution otherwise I will go for other networks as well.
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This is to inform you that my mother is a vodafone postpaid user, therefore against it i got a call from Mr Harish from the faridabad centre saying that they have an offer of another postpaid connection which will start within 24 hrs, i paid 250rs and submitted all documents required on 9th june and thought it will get registered by the next day...but to my horror i came to know after calling at call centre that the documents were deposited on 11th !!!
anyways i was told that within 72 hrs it will be activated, but as expected very tricky statements were made by Ali & Madhuri (custer care executive), the customer care is so pathetic that they don't even attend calls properly, about 5 times they had disconnected my calls without providing full information, and every time i ask for the status ...im being asked to wait for another 72 hrs!!!
i had a very bad experience with HUTCH and therefore i was very skeptical about taking vodafone but for the name sake and that Vodafone is an international brand i trusted it, but i guess that vodafone is even worse.
I dont expect you to take action on this mail as I know you hardly care, but if you have some dignity left, kindly let me know.
Sharmistha Paul