[Resolved]  Vodafone — plan changed without notice

Address:Bangalore, Karnataka

my vodafone mobile # is [protected], with out prior notice they have changed my plan recently, i have selected the plan since i am in need of free STD minutes, but without prior notice or intimation to me they have changed the plan and charged me for all the STD minutes.
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Dec 27, 2016
Complaint marked as Resolved 
Verified Support
Mar 29, 2013
Vodafone India Customer Care's response
Hello Nandhaa,

Apologies for that. Kindly be informed that an amount has been waived off and will reflect in the coming bill. We also confirm that the plan has been changed as per your request.
Complaint comments 

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Vodafone — changed plan without notice

on 25th August my balance was low so i have done topup of vodaphone for Rs 50. suddenly on 26th i have got message from vodaphone that plan has got changed without giving prior notice & informing me.i have called up customer care they have told we have sent sms you that if you will recharge it with 50 Rs your validity will get change which i dont know when they have sent so i asked them not to chnage my plan i have done top up for my balance not for change of my plan.for change of plan we have to recharge not top up.
they are not attending my complaint & not writing & submitting my complaint also.

customer care employee are IRFAN, NITISH, AVINASH
subject:- disconnect my post paid connection mobile number [protected]with the above reference i want to close my post paid connection kindly disconnect my post paid connection as earliest as possible.my mobile number is [protected] because i am going to abroad so i do not need this number so do this process immediately its urgent if any type of document and any information you need kindly inform us
i have paid all my current mobile bill charges
and my address is:-
1399, Mohan kunj,
partanioyo ka rasta
behind hotel LMB
Johari Bazaar,
Jaipur302003
Rajasthan

with regards
Purva Agarwal
with the above reference i want to close my post paid connection kindly disconnect my post paid connection as earliest as possible.my mobile number is [protected] because i am going to abroad so i do not need this number so do this process immediately its urgent if any type of document and any information you need kindly inform us
i have paid all my current mobile bill charges
and my address is:-
1399, Mohan kunj,
partanioyo ka rasta
behind hotel LMB
Johari Bazaar,
Jaipur302003
Rajasthan

with regards
Purva Agarwal

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