[Resolved] Vodafone — Plan got changed of my nubert [protected] without my confirmation | |||
I have a Vodafone corporate number [protected] and on 30-Sept-2013 i have called to Vodafone customer care to know my bill regarding my two numbers i.e. [protected] and [protected] and the CCE Mr Sikander told me that on this number [protected] bill plan which is working is of Rs. 125 Rentals per month and i was shocked after listening that i have opted for Rs. 100 Rental plan from date of Activation. and from 30-Sept-2013 i am sending mails to Vodafone Peoples i.e. Nodal and Appellate and MD Mr. Martin and Gaurav Manocha and Corporate Care team, but i am not getting any response from these peoples. i have spoken to our corporate Reltaionship Manager Mr. Gaurav Manocha and he told me that he have sent mail to their concern department and everytime he is saying this thing, and i am tired of listening this and of sending mails to Vodafone peoples but not getting any revert. Regards Harish Puri Contact No:- [protected] Was this information helpful? | |||
Feb 3, 2017 Complaint marked as Resolved Verified Support Oct 11, 2013 Vodafone India Customer Care's response Hello Harish, Apologies for the delay. Please be informed that the tariff plan benefits have been revised as per industry decision across customer base. And the same was communicated to all customers via SMS mentioning that the new tariff plan from this bill cycle is talk 125 @1.5 which has 10000 seconds and pulse of 1.5p/sec. However, a waiver of Rs.25 and rectification will be done of plan change in the next bill cycle. Regards, Vodafone Customer Care | |||
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