[Resolved] Vodafone Postpaid — Change of tariff rejected by giving vague reason | |
I have been trying to change my tariff plan from last 15 days & have been requesting for change in tariff plan to vodafone by E-mail & to Customer service agent. but not one is taking my request. I have been using Vodafone for 3 years with corporate 199 plan, & now i am requesting to change the plan to Enterprise 175. But the Vodafone people are saying my company is not tied up with vodafone for this plan. but one of my friend, who is working with me in same comapny is using same plan. When i am giving his no. for ref., they are not having any answer to give & disconnecting my call. If other employee of same company can use same plan, why can't I. This is my simple question to Vodafone but they are not replying properly to my E-mail also. The only reason i am not changing my service provider is i don't want to change my number. Otherwise DOCOMO is giving very good plan. Please help me. I do not have any option left. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Vodafone — Tariff changes
HiI have been having of issue with vodafone.
I was on a Corporate tariff and wanted to change my billcycle so that i could pay my bill on time. I spoke to vodafone several times and was told that the i cant change it since its corporate account. I then had to change my tariff plan to a consumer plan. I was then informed that im a corporate customer on a consumer account so couldnt change it. By then i had lost all the benefits of a corporate account.
All i wanted was to change my bill cycle date so that i can get a due date at the start of the month when i get paid. I have keep getting harrased by their collections agents every month. i dont think it will ever stop.
My bills having comming high due to data usage. I have asked them several but they dont have any addons. I recently found out that one of my friend has got unlimited basic GRPS for RS. 99. When i asked for the addon i was again given the Corporate account crap.
Im disgusted with the service i received then Vodafone.
Im wandering if will ever get the unlimited basic GRPS for RS. 99 and get my bill cycle date changed
Regards
George
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Vodafone — Change of tariff rejected by giving vague reason
I have been trying to change my tariff plan for the cell no. [protected] (Mathura, UP) from last 13 days & have been requesting for change in tariff plan to Vodafone by Customer service agent & personal visit at Vodafone Store but no one is taking my request seriously.I have been using Vodafone for last 2 years with super 444 plan, & now i am requesting to change the plan to 150. On 3rd October, I called to Vodafone Customer Care for the same and he assured me that within 24 hours plan will be change. But after 36 hour my plan was not change. I again called to customer care and he again assured me for next 24 hour it will be change but plan was not change. I personally visited the Vodafone Store Mathura and met to Mr. Sandeep last Saturday, 10th October and he also assured me for next 24 hour but the tariff plan is still same as earlier. I am very upset & helpless.
Please help me. I do not have any option left.