[Resolved]  Vodafone Postpaid Corporate — Activation

Address:

Maharashtra

I am Sandeep; I recently applied for a postpaid Vodafone service (Corporate CUG) three weeks back. My VODAFONE number [protected]
The Vodafone Sales Representative was Mr. Sandeep (Contact number - - [protected])

I was informed that the sim card would be activated in two days, but the verification process took more than 4 days despite the fact that I provided my Company Address as it was a Corporate CUG. I had to keep calling them every day after 2 days to check the status of the activation and finally after 4 days, I got my SIM CARD activated.

I was also informed that, I need to provide my RESIDENCE ADDRESS once I move into a new house/flat here in Pune. Accordingly, I called up the SALES PERSON and provided him with my FLAT ADDRESS the day I moved in. Vodafone Customer Care executive fixed an appointment for 9th February, 2011, ADDRESS VERIFICATION (at my new ADDRESS), but no one from VODAFONE turned up. I was waiting till 11 AM, but it was vain. I called them on two consecutive days but there was no response from them. However my card was active till 12th February, 2011.

12th February, 2011. Morning at 11 AM, the Vodafone sim was again de-activated. I had to chase the SALES Rep Mr. Sandeep to know the reason for the same. I was told that, the photocopy of my driving license isn’t clear and I had to produce a new photocopy where the image was clear. Accordingly, I produced a new photocopy following which I was told that SIM would be activated by evening.

12th February till date, the SIM CARD is still under DE-ACTIVATED mode and the only response I get from the VODAFONE SALES REPRESENTATIVE is, I have spoken to the Senior Authority and your issue will be sorted out.

When I speak with the Vodafone Customer Care Executives at 111, the only response I get is, your verification will be processed, SORRY for the Inconvenience.

I am totally disappointed with such a service and have never experienced such a poor response from a Service Provider in my 7 years of mobile usage. If there is no single person, who takes responsibility in answering my query, it is high time that I cancel this service and go for other service providers who care their customers well compared to Vodafone. Well, I can even bear the amount I have spent for communicating with Vodafone Service People, from another sim card which was a ROAMING one.

Kindly provide a reply on this so that I can take a decision whether to continue Vodafone or not. I am available at
[protected]@gmail.com