[Resolved]  Vodafone Postpaid + Data — Fraudulent billing + poor service

Address:

Bangalore, Karnataka

Hi,
I am Rajarajan, my mobile number [protected]. I've been using vodafone postpaid service since 2006. Recently (about last six months) the service quality started taking a nosedive. Random signal loss, voice stuttering during call and call drops have increased, also the EDGE connectivity(I have iphone data pack 100MB @200Rs) is pathetically slow(2~4 kilobytes/sec ping:1800+ms) and sometimes not available at all! that too in prime areas of bangalore(jayanagar/jp nagar/koramangala).
I made several complaints about these issues by calling the customer care, but nothing happens. And next time when I call there is no trace of the previous complaint ever registered. Recently when I called customer care, I had enquired about disconnection of service, immediately after that within 1 day I started getting several calls from vodafone asking why I would like to disconnect! I explained the above issues, Again nothing!
The icing on the cake is that this month I was suprised to see the bill to be twice that of what I usually get! I checked this months and the previous months bills and to my surprise, my data usage is shown to have increased through last few months while actually I had started using bsnl 3G for most of my data! After the data pack free usage of 100MB vodafone has charged me for another 150MB! this month alone(approx 800Rs). This is just plain breach of customers trust and fraud on part of vodafone.
I called the number provided for complaints "198" and the lady on the other end refused to take a complaint! "sir the system shows that you have used this much, so i cannot take complaint." was her answer!
Finally I managed to register a complaint by calling the regular customer care number. Complaint number is [protected].
After being with vodafone for almost 5 years, if this is how they treat customers, I will move to other service providers who actually provide competent service!