[Resolved] Vodafone Postpaid — Erratic bill

Y.D.Tiwari

from Bengaluru, Karnataka

Address:

Bhilwara, Rajasthan

About two months back I opted for two sims of Vodafone with a very great hope of services, but I am really sorry to inform you that it was totally bad experience no faithfulness, no proper services.Following were the problems. I was given two sims one for Voice([protected]) and one for Internet connection([protected]). 1. After several reminders the connection started after talking to so many people that is too for a day only. 2. After a day when i talked to people of Vodafone they answered me that you need to deposit Rs.-1800/-then only connection will be active. 3. This payment was due on Voice card for Internet services, I am surprised when we have not used internet on Voice card how the bill is coming for internet use on voice sim no.?? 4.Even after talking to so many people nobody is removing this unwanted dues on me. Now I request you to stop both the connections which I have already removed from my mobile from that very day and refund my security.Hope my this letter will reach to the highest authority of Vodafone and problem will be solved once for always.Thanks in anticipation. Regards, Y.D.Tiwari

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Dec 25, 2016

Complaint marked as Resolved

Verified Support

Oct 24, 2013

Vodafone India Customer Care's response Hello Tiwari,

Thank you for writing to us. Please be informed that the services on your SIM card was activated on 30/08/13 and 31/08/13 for 99**71**55 and 99**71**55 respectively. We confirm that we have received Rs.500 each as a security deposit for 99**71**55 and 99**71**55 on 30/08/2013. We confirm that the data charges on 99**71**55 are accurate as the GPRS usage was done without activation of GPRS data pack. Therefore, the same was chargeable @ 10p/10kb for browsing on Vodafone 2G network. Please be informed that GPRS is a basic service activated by default for all prepaid and postpaid Vodafone numbers. GPRS is chargeable, only i[censored]sed and there is no monthly rent attached to the service.Therefore, we confirm that the charges are valid. We anticipate that the above mentioned details have addressed your query, therefore, we request you to clear outstanding charges on 99**71**55 at the earliest. We look forward to a warm and mutually rewarding association.

Regards,
Vodafone Customer Care.