[Resolved] Vodafone Postpaid — Excess Billing of Vodafone | |||
Hi I have been using this connection ([protected]) for more than one year and also paying all the bills regularly. In the month of Dec 2012 my Internet plan of Rs 99/GB was discontinued without any intimation and thus excess billing was done in month of Dec 2012 and Jan2013. When i took the connection i was told that this plan was for life time. I had already paid Dec 2013 which was excess billed. I Had already posted a complaint in 1st week of Feb 2013 through your customer care centre at Dombivli west for reversal of Excess billing of rs 10937/- This amount was calculated by your customer centre executive and he confirmed that neither a call was made nor message was sent before stopping this service. Its unacceptable that without intimation any service is stopped and get charged for that. But from last 2 months there is no progress on this and i keep getting calls for unpaid amount. I have already posted a complaint on vodafone care and Nodal officer id and vodafone appellate id but the lack of support is unacceptable. Was this information helpful? | |||
Dec 22, 2016 Complaint marked as Resolved Verified Support Apr 03, 2013 Vodafone India Customer Care's response Hello Mandar Potadr, We are working on your concern and will get back to you with an update in 48 hours. Regards, Vodafone Customer Care. | |||
 3 Comments | |||
Comments
Vodafone — Messags from Advertisors with no number
Hi,I am a vodafone customer from last 6 years. I have been getting many advertisement messages like from 'TM-YATRA', which does not have any number in it. The sendor detail just shows the name 'TM-YATRA'.
When I talked to Customer care, they said they cant trace it.
Can you please suggest how I should report this complaint and what action needs to be taken.
I cant give my Mobile number on this site due to security reason, so if the site owner is taking action, then please contact on my Email id.
Thanks
Sugandha
Post Paid — unwanted message
I have been getting unwanted messages without any consent.That is effecting battary life and business priority.
I am frequent traveller and effecting business deal.
I had tried many time to send message to 1945 as suggested by customer care but of no help seems that all planned to harras customer.
Pl. stop these non sense message with immediate effect.
Reg.
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Vodafone Postpaid Connection — excessive unwanted messages for advertising
I am a vodafone user for the past one and half minth. I took the connection believing that it would have better service than idea which I was earlier using.Unfortunately to my dismay ever since I have taken the connection I have been facing excessive disturbance due to excessive unwanted aessages for advertising various products and services. On two occasions I contacted the customer care only to be informed that they cannot take the complaint. They instead gave me a number 1909 asking me to send a message 'start dnd' from my mobile on the same.
on doing the same on 8th April 2008, Iwas alloted a service registration number namely:[protected] saying my querry would be responded to by tuesdday the 13th of May 08.
On the 9th of April, I received a message from Vodafone at 9.32am saying that my request has been processed for my number [protected]. Howevre, since 3.30pm today, I have already received 12 such unwanted messages.
I am a psychologist by profession and everytime I receive such a message during my sessions with my patient, I get disturbed as it breaks the entire rythm in which we were interacting.
I believe Vodafone is taking its customer's privacy for granted and wish to take strict action against them. This careless approach on their part is causing unwanted mental harrassment to me and my patients and strongly having negative effect on my work.
I request the consumer court to kindly take some strict action against these people so that many others who are like me do not have to go through this ordeal and spend their precious time in filing complaints.
If they can't respect consumer privacy, they have no right to run a business.