| Address: | Hyderabad, Andhra Pradesh |
Pls. ref. my mail dated 6th Dec.2010 regarding outstanding bill payment confirmation. then again payment of Rs.1354 on 21st Jan 2011 via payment mode cheque
in case still you continue to bill me, i need to take this matter to india consumer complaint forum along with this mail avidances and my walkin experiece at your panjagutta showroom
--- On Tue, 29/3/11, Vodafone Care <corporatecare.[protected]@vodafone.com> wrote:
From: Vodafone Care <corporatecare.[protected]@vodafone.com>
Subject: Deactivation of your Vodafone number [protected] [REF:[protected]]
To: [protected]@yahoo.com
Date: Tuesday, 29 March, 2011, 8:05 PM
Dear Ms. Sriram,
Thank you for your email dated 29/03/11 about the deactivation of your Vodafone number [protected].
We reqret to inform you, that we are unable to process your request for deactivation as we are not in receipt of the payment confirmation.
We wish to inform you, that your request for cancellation can be processed post clearance of the outstanding amount of Rs. 552/-.
Kindly confirm to us through a return mail once the payment is made to take the cancellation process ahead.
We request you to re-consider your decision of cancellation and give us another opportunity to serve you better.
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to help,
Pradeep
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91-[protected]
Fax number: +[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in
---- Original Message ----
From: [protected]@yahoo.com
Sent: 29-Mar-2011 6:34:29
To: corporatecare.[protected]@vodafone.com
Subject: Re: Deactivation of your Vodafone number [protected]
When I, have already intimated you to de-activate the number, by several means of communication (I have mailed you, I have called your call centre several times,I walked into your vodafone centre) inspite of that you haven't done it. Its a mistake from your end. And its high time for me that why should I pay when I haven't used your services. And if this continues I will not even respond your mails further.
How can you ask me to make the payment when I haven't used your services. This is what the torture you give to your customers,not service.
There is no second thought of changing the decision. And I am very sorry to say that I am really unhappy with your services. This would be my last mail.
--- On Mon, 28/3/11, Vodafone Care <corporatecare.[protected]@vodafone.com> wrote:
From: Vodafone Care <corporatecare.[protected]@vodafone.com>
Subject: Deactivation of your Vodafone number [protected] [REF:[protected]]
To: [protected]@yahoo.com
Date: Monday, 28 March, 2011, 3:38 PM
Dear Ms. Sriram,
Thank you for your email dated 27/03/11 about the deactivation of your Vodafone number [protected].
We reqret to inform you, that we are unable to process your request for deactivation as we are not in receipt of the payment confirmation.
We wish to inform you, that your request for cancellation can be processed post clearance of the outstanding amount of Rs. 552/-.
Kindly confirm to us through a return mail once the payment is made to take the cancellation process ahead.
We request you to re-consider your decision of cancellation and give us another opportunity to serve you better.
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to help,
Krishna
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91-[protected]
Fax number: +[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in
---- Original Message ----
From: [protected]@yahoo.com
Sent: 27-Mar-2011 15:47:17
To: corporatecare.[protected]@vodafone.com
Subject: Re: De-activation of the number([protected])
I, Kavitha Sriram wanted to bring to your notice that when I, have already intimated you to deactivate my number([protected]) after clearing my total outstanding amount of Rs.1354/- by cheque dated 21/01/2011 but why the bill has been generated. To my emberassment when reached the vodafone centre at punjagutta, the customer care executive was insisting me to pay the bill when I, haven't used the phone. I am really unhappy with such kind of your service, and I was not given a proper explanation for which I was annoyed and asked him to collect the sim and told him very clearly that I am not going to pay any more bills. Inspite of that he was not ready to accept the sim card and out of frustration I, have threw the sim in your vodafone centre.
And now I have received one more bill for the period 17/2/2011 to 17/3/2011
I wanted this problem to be sorted out as eearlier as possible and see to it that I, am not going to receive the further bills.
--- On Tue, 18/1/11, SRIRAM KAVITHA <[protected]@yahoo.com> wrote:
From: SRIRAM KAVITHA <[protected]@yahoo.com>
Subject: Fw: Re: De-activation of the number([protected])
To: corporatecare.[protected]@vodafone.com
Date: Tuesday, 18 January, 2011, 9:24 AM
--- On Tue, 18/1/11, SRIRAM KAVITHA <[protected]@yahoo.com> wrote:
From: SRIRAM KAVITHA <[protected]@yahoo.com>
Subject: Re: De-activation of the number([protected])
To: "SRIRAM KAVITHA" <[protected]@yahoo.com>
Date: Tuesday, 18 January, 2011, 9:20 AM
Pls de-activate my vodafone bearing [protected] with immediate effect. And ensure that no more billings are made on that number.
Regards
Kavitha Sriram
--- On Sun, 6/12/09, SRIRAM KAVITHA <[protected]@yahoo.com> wrote:
From: SRIRAM KAVITHA <[protected]@yahoo.com>
Subject: De-activation of the number([protected])
To: corporatecare.[protected]@vodafone.com
Date: Sunday, 6 December, 2009, 11:37 AM
Pls. de-activate my vodafone bearing [protected] with immediate effect.
Yesterday i have cleared total outstanding bill amt. Rs.600 using online bill payment
Regards
Kavitha Sriram
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