[Resolved]  Vodafone Postpaid — Charges to convert from Postpaid to Prepaid

Vodafone — prepaid to postpaid migration

This is to clearly state that i am ur prepaid customer and want to covert to postpaid.Company executives had approached me with a postpaid plan for which i had paid them and got the SIM card, but my no. has still not been activated for past 16 days.The company is very irresponsible and the customer care is very bad in response.The vodafone stores are good for nothin and they just waana make fool out of people.Why the hell company outsources to such a bad call centre, infact why a call centre??Altogether very very bad experience with vodafone.i would also like to comlain against mr. praveen kumar one o[censored]r call centre executive, he was very rude.

Vodafone prepaid to postpaid migration — hidden charges on 1st bill

I had a prepaid vodaphone number [protected] for the last one year. In the last week of March 2009, I got a call from Vodaphone that there is a very good plan for migration from pre-paid to post paid as per my usage and they have told me to switch over to post paid plan of Rs. 150/- per month in which I would be given 150 minutes free calls per month and V2V 40 p and V2Others and Landline would be charged 50 P per minute. I have to deposit Rs.250/- security deposit which would be refundabel in case I want to discontinue the phone after six months. No additional charge like clip charges/caller id etc. will be charged. As this phone is being used at home by my parents/wife etc. I wanted a credit limit of Rs.250/- per month for this phone. But when I got the activation letter of the postpaid conenction, it was showing as Rs.2500/-. I called customer care to limit the usage to Rs.250/- but they showed their inability and said that this would be done by my next billing cycle.

When the first bill reached me in the last week of April, I was surprised to see that clip charges of Rs.25 per months were levied in the bill and some combo pack sms alerts charges of Rs.50 were also charged in the bill although I never asked or requested about these sms alerts. I called customer care and told them that I would not pay the clip charges of Rs.25/- per month as I have never been intimated by vodaphone about this. But to my utmost surprise, I have been told by the representative that during the validation call I have been fully intimated about all the charges to be levied on my billing and they have recordings of my conversations with the vodaphone care. When I told them to discontinue the number and lodge the complaint in consumer court, they told that I am free to do so but in that case my security deposit of Rs.250/- would be forfeited.

I am a Govt. Servant servign in Indian Audit and Accounts Department under Comptroller and Auditor General of India. So, the clip charges are not applicable in Goverment Servant case as I am using anouther airtel number on which no clip charges are levied.

So, the horrible experience of Vodaphone service provider is taking so much time, energy and mental agony of consumers and I would like to file my complaint through your website.

The same thing happened to me. The vodafone customer care keeps rotating my call from prepaid to postpaid department and no one seems to have a clue. Even when the vodafone store guy says that the thing will be sorted out within 24 hrs, no communication whatsoever is made.
I think that consumer court is the only way to settle these things now.

sir,

i want to my sim postpried

I have been trying to get converted to Prepaid or Port my number, but Vodafone is saying they require 1000 Rs for Fancy number charge, which this come from, where of already i have paid 1000/- Rs before taking the connection.They are always giving me unnecessary reason, charging high amount in postpaid connection.

I would like to complaint this to try, can anyone point me in right direction.



G.Sandeep,
[protected]