[Resolved]  Vodafone Postpaid Service — deceitful and non transparent dealing with customer for post paid connection

i am a student, about 25 days before i converted my prepaid vodafone connection to post paid because vodafone employee convinced me according to my monthly expenditure, but all about that plan was not correct as they told me orally .
1.the informaton on the written form of post paid was not complete .they told me std cost will be half but there was no option regarding to the std price on the form and when i told about this to customer care his responce was not transparent as according to plan they postponed it for one month..and the std. price is not changed still now in my no.
2. no information regarding to the tax was given by the peoples when they initially told me about the plan and in this way they made me post paid customer deceitfully .
3.vodafone sent their agents 3 times to me each time and hence they told me the complete information by parts and two times they received my signatures but third time i denied since this was an attempt l to make their betrayel legal
4.now they are infroming me through messages and phone calls to deposit the bill before date to avoid interruption .
regarding to this behaviour or the way of convincing I have also some vodafone customers as witnesses who are also informed for this plan but they didnt take this..

1.as through vodafone agents or through customer care the bahaviour was not clear and transparent hence the confusion they created, harassed me mentally.
2.my freedom to make calls was also harassed due to this non transparent and deceitfull behaviour.
3. as i am a student so i can not bear this much, so i request you to
provide me proper redressal against this and also to continue my previous prepaid number and facilities as it was before the implication of the post paid plan.
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Aug 14, 2020
Complaint marked as Resolved 
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Vodafone Postpaid Service — Caller tune and subsequent charges for cancellation

[protected] was my mobile number.

I had opted for post paid service. Caller tune was activated without my knowledge / acknowledgemt on this phone. Upon calling my number from another mobile, I was surprised, since I had never applied for this service.

This service is at 30 rs/ month charge.

Upon contacting call center, the executive also acknowledged the matter and he regreted for the "UNOPTED SERVICE". As per executive, "to come out from the caller tune service" , I should sent an SMS -"CANCT" to service provider. This SMS was charged at 3 rs/ sms.

It may be noted that this is not "unintentional".

The caller tune service was activated with "HIDDEN benefits of SERVICE PROVIDER".

Such things are happened to many mobile numbers.
what abt my complain. i didnot get any responce from the consumer forum . plz tell me what is my complain no. and how i can forward my issue legally.
thanks
I wanted details about vodafone postpaid services, I called many a times over telephone to vodafone customer care to get details about all plans, they delayed all the time by keeping me holding in the line, sometimes they promised me that they will call me later but they never stick to their words. If possible kindly sent me all details about vodafone postpaid service in my mail address.
Dear Sir, Request provide me details of my uncleared bill amount for my mobile no.[protected]
Hi all,
I have rpplied for Vodafone Postpaid connection 75 hrs before and requested the nearest Vodafone Center many times but still i am waiting for activating the connection.So very poor service and response of VODAFONE.

regards,
Lokesh

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