[Resolved]  Vodafone Postpaid — wrong commitment

Vodafone — Wrong commitment

I am using a vodafone prepaid connection and i planned to convert it into postpaid.I had given all the relative documents to vodafone Vasant priya store and had request them to send the agent for verificaton on weekend (sat-Sun).But no one came .Then I had given my official address proof with my residential proof from my office and they commit me that it will done. But nothing happen.I had receive call from vodafone that they send someone at evening to my home but no one came nor in home neither in office.Every time I call in 111 every caller even commit but result is zero.They are saying they visit my home but no one there.I don't undestand what to do.Is it my fault that I worked in Day shift.Itt's now almost 20days.Please suggest.

Vodafone — wrong commitment

Hi,

Not getting any response from your side. My bill due date was 09-March-08 untill i will not get any response i will no pay any single rupee to you.

i am ready to pay my bill just waiting for clearfication from your side why had been wrong commitenment from your side.

Now i prepared proper documention, and another two days i will go to next level.


Vipin
[protected]


[protected][protected][protected][protected]
From: Garg, Vipin
Sent: Thu 3/6/2008 3:42 PM
To: [protected]@vodafone.com
Subject: FW: Complainst against to misguide me



HI,

I AM STILL WAITING ... FOR YOUR RESPONSE.

This is my last mail to you not getting any respnse go to consumer court.

Regards
[protected]


[protected][protected][protected][protected]

From: Garg, Vipin
Sent: Tue 2/26/2008 4:09 PM
To: [protected]@vodafone.com
Subject: FW: Complainst against to misguide me


Hi,

I am not getting any satisfactory response from your side.

If you will not response or ignore me than I will go to consumer court

Regards

[protected]



[protected][protected][protected][protected]
From: Garg, Vipin
Sent: Thu 1/31/2008 11:11 AM
To: [protected]@vodafone.com
Subject: FW: Complainst against to misguide me


Hi,

I am still waiting for your response...


Regards
Vipin Garg





[protected][protected][protected][protected]
From: Garg, Vipin
Sent: Mon 1/28/2008 9:33 AM
To: [protected]@vodafone.com
Subject: Complainst against to misguide me


Hi,

This is regarding of complaint to misguide me to changing the plan from prepaid to post paid.

History of case

I was using prepaid connection ([protected]) carried with two year incoming free plan. After that I received a call from your executive to change the plan from prepaid to post paid and he ensured me in case you will not like this plan, you can convert once again from post paid to prepaid with your previous plan ( free two years incoming plan ) I was agreed and paid 250 Rs cash. He given me cash receipts with new SIM of postpaid, unfortunately I lost my mobile phone with my prepaid connection than I went to dwarka customer care office to register a complained of lost of SIM card and they issued me a new prepaid SIM and ensured me to return the money of 250 and register a request to refund of this money because your executive misguide me. That time my prepaid connection was going fine and I cancelled to change the plan from prepaid to post paid. After two days my prepaid SIM was closed and post paid was active which is very bad experience to me.

My issues

1) Why your executive ensured me if you not like the plan, you can convert once again from postpaid to prepaid with you previous prepaid plan. ( Two years incoming free plan)

2) Why the hutch shop of dwarka executive raised a request for refund of RS 250 with issue a new prepaid SIM with the cost of 99RS.

3) My total cost if effective 250 +99 although I am not satisfied with your plan.

Issue how can we solve

My prepaid connection with previous plan would be returned with refund of Rs 250.

Let me know if you need any further clarification for same in case my issue not be solve from your end than i will go to the nodal officer.

Regards

PH [protected]

phone — mobile wrong commitment

Dear sir/mam
i am santosh kumar i want to inform you our mo.no-[protected].this no.missing, i informd airtel coustomer care date of 13/12/2008 for outgoing and incoming close, and date of 17/12/2008 i informed airtel coustomer care parmanently close this no.but not responce from airtel coustomer care, i have received bill, month of Dec./2008 why?
and continoue bill, ihave received back date jan-2009 this no.mobile bill,
so i want inform you, please parmanently close this no.and no mobile bill send me,
today i calling airtel coustomer care i have responce, this no.countinou, and wrong commitment, he say, pls payment this no.because this no.not close parmanent, but yout payment jan-09 month bill.
Thankying You
Santosh Kumar
[protected]

HELLO
SIR

MySelf suresh kumar last friday i transfer my prepaid no [protected] ti postpaid .but today 4 days goes but no responce from your side .
when i going in nearest v-p shop there is a lady she do miss behave with me and say your security will be not refundable so plz. go from here . and do anything we will not give your security.


sir plz. help me i am so abset from vodaphone

Vodafone Prepaid — wrong commitment

i was activated Rs 21 pack after 1 month i request to cancel that i called 4 to 5 times customer care but executives gave me wrong procedure to deactivate that pack & then 1 executive raised my compliant & he told me after 48 hours pack will be deactivated but still that pack is activated on my number its my number ([protected]) from past 1 week i m trying to contact customer care wen i m trying to call 111 their is no option to speak customer care really i fed up from this service...

satish kumar Mobile No.[protected] spoken in vodafone store secority refund able in six month please my secority refund and created in mobile account .
thanking you
satish kumar
flat No 112, 3floor
846 joshi lane karol bagh
New delhi.110005

when I was purchase new vodafone post paid sim, i was keept aside the old prepaid sim & now I want to activate the old one but my Prepaid vodafone no. is [protected], it was showing No services. how its happen

Vodafone — wrong commitments

hi,
this is siddharth this side. i m using vodafone contact number [protected].i m using this number frm last 4 yrs,but this time i hve really lost my pateince.because of d false commitments made by ur customer care executive.this time i want to talk to the higher authorities of codafone just to bring this thing into there consideration of how there consumers have to suffer...hope to have a rply from vodafone as soon as possible, because nobody hears complaints on the vodafone care also

199 — wrong commitment on STD

Dear Sir/Mam
My self shamsher ali i booked a airtel mobile no.-[protected]. At the time of booking ,the executive who came comitted me that my STD charges is 50 paisa/min. But after activation when i search the call rate by customer care i found that my STD charges is 1 Rs/min. This is wrong commitment by your side.
Kindly reduce my STD call charges immediately otherwise i will disconnect this postpaid no.

Vodafone Postpaid — Requesting for Refund my Amount of Rs. 250

With due respect,

With reference to our telephonic conversation. I attached herewith a scanned copy of bill.

Please do it urgent.

Javed Akhtar
[protected]
[protected]

I would like to bring to the kind knowledge of your goodself that I had paid an amount of Rs.250 for New Connection on Vodafone Postpaid dated 22/11/2010 which was Postpaid plan and the Vodafone Dealer told me the scheme and then I was agree and paid the amount. Before activation of the postpaid plan, I got a call from Vodafone Postpaid department and told the scheme for my confirmation and acknowledgement. At the time of call I found that the scheme which was going to activate was not same which I approved. Therefore I requested them to do not activate the number because of dealer made me fool. Then after I told Vodafone representative that give back my money and he told that after a month it will be dispatched at your home address by post.

Now 3 months later I did not get any amount by cheque or cash. I have a payment slip which was given by vodafone.

This is to also inform you that I had given documents for this purpose also which is not given back to me or did not informed about it.

Details of Sim:
Sim no. [protected]
Date of Bill 22/11/2010
Amount Rs.250



Please resolve it asap.

Regards,

Javed Akhtar
[protected]

again I attached the same copy of the Invoice to shushma email address.

plz look into the matter and do at your earliest..