[Resolved]  Vodafone Prepaid — Balance deducted saying you have activated services even I did not do that

Vodafone Prepaid — vodafone prepaid not activated

I had one vodafone magic box on 08/06/2008. I had completed all the formalities at Lajpat Nagar, Veer Savarkar Marg, but till yet SIM card is not activated and I am unable to use the services.


Ashish Sharma.
[protected].

Please send me the full details of the following number
[protected]

Send details of following Number
Parasmal Chauhan
[protected]

SIR/ MADAM,

I HAD TAKEN AN SIM CARD WITH MOBILE NO AS [protected]. DUE TO SOME REASON, THE CARD WAS LATER DEACTIVATED. I WANT AN NEW REPLACEMENT CARD TO BE ISUED OR ACTIVATE THE OLD CARD.

I HAD TAKEN THE NEW SIM ON 11/07/08 IN KOLHAPUR. THE REGISTRATION SLIP NO IS 3134915. I HAVE LIFETIME OFFER ACTIVATED ON THE CARD

PLEASE DO THE NEEDFULL

Thanking you

Vodafone — undue deduction of balance for services I never activated.

Sir,
I would like to lodge this complaint against the Vodafone company. The company is going on activating alert services on my prepaid connection no. [protected] on their own & deducting my balance, while customer care people telling me that I have activated these services. But sir I have really not activated any such service. This happened twice in the last week deducting Rs.60 from my balance & again today (10/12/09) the company by activating Astro Alerts without any of my concent & knowledge has deducted Rs. 30 and sending me the message of the same.
Thus I earnestly request you to kindly take immediate action in this regard at your earliest possibility & help me.
Best Regards,
Avik Pal.

Vodafone Prepaid — Deduction of amount for service not asked

Connection No [protected]. on 09 Mar 10 Rs 30/- deducted for activation of Alert service without any concurrence. Further, no intimation given by SMS regarding activation of alert service and deduction of amount. Upon Deactivating the alert service on same day, a SMS message received intimating the deactivation. However, no refund of Rs 30/- provided.
Since Alert service activated without concurrence, refund may be granted.

Dear Sir,
my mobile no.[protected] on this no.i have requested for intenet conectivity to run my p.c 01/04/2010 till now i have not get my savinge on my mobile to run the internet i have made several complaints to costumer care and they all saying different things and i have send several mesages to activate the internet please do the nedfull in the matter and solve the problem as soon as possible

Hi Himanshu,

We hope that the service has now been deactivated and that our customer care team have been able to provide suitable resolution for your request.

Please do let us know if there is some other query or request we can help you with and we'd be happy to help. Please write to us at vodafonecare.[protected]@vodafone.com

Regards,
Vodafone Customer Care, Delhi

Vodafone Prepaid — DND Not works

I am receiving regular calls from share tradding offices, I have registered DND than why this happen. My cell is vodafone prepaid

Vodafone — activation of services and deduction of balance

Dear Sir/Madam,
This is regarding the 2gb internet pack activation for Mobile no. [protected]. From 21st Feb. 2011 to 18th march 2011, approx. one month passed and till today 2gb pack of internet not activated even the negative balance recharged 5~6 times due to the Vodafone mistake.

1.. That, during the this problem, I wasted hours in communication at 111 and [protected] dialling from my Vodafone no., for for explaining my problem, but still I could not communicate on these nos. The pre-recorded messages are keep on repeating in a loop. Then I dialed from other no, i could able to talk at [protected]. This is also there policy for earning, which is not justifyable/correct.

2. Based on the Vodafone executive instructions, I have followed accordingly (by recharging and waiting for activation of services) but still it was not activated. Again I got the same msg that you used internet before the activation. Please ask to VODAFONE How many months / years will take to activate this Pack.

2. As I had purchased the Vodafone Data card device and paid already lot of money for the 2GB pack activation/internet, because of that, I am running behind for Vodafone. Otherwise there are many other providers who are offering good services in cheaper rates now. But due to the data card which I have purchased, I am trying to be with Vodafone. But now I may not be more with Vodafone.

3. I had also noticed during the visits time at VODAFONE stores, I also found others who were facing this kind of problem, but they might not communicate as I am doing.

4. Now sir, I would like to ask for compensation of the same (the problem which I have faced becuase of VODAFONE services) from VODAFONE (IData Card value + Recharges value + time + harasmen all) and you decide the same, by understaing the problem in deeply.

5. Finally, it is the choice of VODAFONE and your (authorities instructions) to VODAFONE that you would like to keep me with Vodafone or not. The customer will find out their other way, if he is facing problem (in terms of communication services or network services or cheaper services).

I have just informed you the status of VODAFONE services. Again it is upto you (The higher authorities, who provides the licenses) that how you will handle this. I have done a lot from my side.

I am not getting anything which I have paid to Vodafone. Can anybody tell me to whom I should write or discuss.
It is undesirable, unjustice and completely doing wrong (cheating) with customer.
Please help.

Regards,

Ashok
[protected]

Vodafone — deducting amount for the service that is not asked for

Rs 30 was deducted from my mobile account(mobile no.-[protected]) for the service that I did not ask for. When I complained about this on the customer care, I was persistenly told that I sent a message to the company for that service. To my surprise , he also told me the date and time of the message. Now, I am really shocked as what to do.This has happaned earlier too.Please,help me get my money back and ensure that it should not repeat again. A due action should also be taken against this mal practice of the company in the interest of the customers.
Applicant
Dr Naresh Singh
[protected]