[Resolved] Vodafone Prepaid — Balance Deduction from Account

agarwalsarvesh88

from Bengaluru, Karnataka

Address:

Pune, Maharashtra

HI ,

I have complain regarding unnecessary deduction of my balance from my prepaid account. Vodafone service provider is not giving me the proper answer on the same.

I have talked with customer care several time and they always says that the deduction is because of clicking on internet site but for there kind information i have not used there website from last 1 year.

Kindly take some action and please revert my money into my account.

Regards,
Sarvesh Agarwal
Mob.= [protected]

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Dec 23, 2016

Complaint marked as Resolved

Verified Support

Dec 21, 2012

Vodafone India Customer Care's response Hello Sarvesh,

Thank you for writing to us. We have checked and confirm that you have been charged correctly for the usage of TV services that was activated through GPRS. Hence, the charges are valid. We regret to inform that we will not be able to reverse any charges.

Regards,
Vodafone Customer Care.

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Comments

Bachan Singh

from Delhi, Delhi

Vodafone Prepaid — Deduction from prepaid account

To
Customer Care
Vodafone
Delhi

Please note that I m a Vodafone Prepaid Customer (Prepaid Mbl No:[protected]).

For the last 3 months, you are deducting Rs. 13/- from my prepaid account every month. I do not know the reason of this deduction.

I hereby request you to stop immediately the deduction from my prepaid account and refill the amount which you deducted from my account.

Regards,

BACHAN SINGH
[protected]

GSLN.ACHARYULU

from Vuyyuru, Andhra Pradesh

Sir, I am a prepaid customer of Vodafone with mobile No..[protected]. Today I recharged with Rs. 55/ throgh ONLINE by SBI Debit card . This amount is deducted in my SBI A.c . But I have not received the prepaid recharge balance so far. Please persue and send the Prepaid recharge balance immediately so as I have nil balance right now. Thanking You Sir, Yours sinecerely GSLN.ACHARYULU

Priteshdholakia

from Mumbai, Maharashtra

Vodafone — Balance deduction from my prepaid account

My Number is [protected].
I had deactivated my Blackberry services which was daily Rs15 per day.
even though i got confirmation stating that services has got deactivated, its continued for deduction of money,
i called to galary and as always they asked me to visit to vodafone store.
why should i go to vodafone store, when person online accept the mistake then why dont they reverse from their hand only.. i want compensation for my loss due to heavy deduction for which i am not atall benefited,