[Resolved]  Vodafone Prepaid — Disconnected without intimation

Address:

Bangalore, Karnataka

Hi,

I am an 5 year old postpaid customer of Vodafone (number [protected]). Recently, I migrated from Postpaid to prepaid because of moving out of Bangalore. I submitted all the documents (PAN card and DL copy) along with prepaid customer form at Vodafone store Indiranagar (Bangalore) on 18-Jun-2011. The store guy himself took the xerox copies of the original documents and issued me the microSIM card. But even after 10 days the connection was not activated. I visited the Koramangala Vodafone store on 30-Jun-2011. There, the store guy replaced the microSIM card with new one and activated it. All the services were working perfectly till 8-Jul-2011. But on 09-Jul-2011 suddenly the outgoing service stopped (including vodafone customer care number 111). When I asked the Vodafone customer care by calling from external number, they said there is some issue with documents. That time I was travelling outside Bangalore. On asking what kind of issue was with the documents they had no answer and asked me visit vodafone store. Even when I informed them that I am not in Bangalore and can send the documents via email (if possible) but they did not give any email id to forward the documents.

Again on 16-Jul-2011, vodafone stopped the incoming service as well. On asking about the issue, customer care told that the documents are not updated in the database and may be misplaced. They said they will rectify the issue and will resume the service in few hours. But again they did not show any courtesy to call me on another alternate number given to them. When called again to the vodafone customer care, they started asking me to visit the vodafone store even when they knew I was in Delhi and couldn't travel to Bangalore suddenly just to submit the documents agian.

Now the question is:
1) Is this customer's fault if Vodafone store guys misplace the documents or do not update the documents' details in their database ?
2) Is this not the duty of Vodafone to at least intimate the customer well before so the customer can have time to resubmit the documents or make some other arrangements?
3) Can't Vodafone help customers to submit the documents via some channel like email, if the customer is ready the resubmit the documents but travelling outside ?

Regards,
Rajesh