[Resolved]  Vodafone Prepaid — amount deduction

Vodafone Prepaid Connection — Vodafone SIM can ruin your life

Recently I have purchased a new Vodafone pre-paid connection (Vodafone number: [protected]
SIM Number:[protected]. Even though I have a mobile connection but I purchased the new conncetion for some specific purposes (interview from the foreign university). I got the SIM and the store keeper tried to activate but failed and told me that server is busy so he will activate it again on the very next day… but nothing happened … I kept visiting him for next 3 days but he could not be able to activate … I got a little annoyed as I had already given the new number as my contact number for interview…. On 4th day after realizing that I am tired of coming his shop again and again, the shop keeper called Vodafone office had a long discussion with them and came to know that “this number is post paid and (way back) allotted to someone else”. It was really hard to believe as the phone number and SIM number was clearly printed on connection booklet and it is/was a pre-paid, un- allotted number. I think, its the utter carelessness on the part of Vodafone and I may miss my interview. I think Vodafone must be held accountable for such things.
I request everyone reading to this mail, kindly avoid Vodafone connection for any sort of important work. You never know what important thing u gonna miss because of their foolishness and how much it can cost to you.

At least a written apology is must from Vodafone, also this number should be issued to me.

* Booklet with SIM number and phone number can be seen in attachment.

I can be reached at [protected] (6 - 7 pm, unfortunately this is also Vodafone number).
Thanks
S. H. Farooq

lifetime Pre-paid sim — deducted monthly amount. from my account

Dear Sir

I have a lifetime pre-paid sim of vodaphone i.e [protected]
Every month Rs. 31 is deducted from my accounts, I dont know for what basis.
I also registered for DND one month ago, but still the service is not de-activated...
In that case i m not happy with services of vodaphone and thinking to change my operator...

Let me know the status of my queries...

Regards

Yogendra
[protected]

Vodafone — refund my amount

I had recharge with RS. 300 since there was an offer of 300 -> 350 Talktime. But what i got is that for Rs. 300 ->149 Rs . Since every where there is leagal that after taking the processing free they shd deposit the rest amount, so it shoud come around 280Rs.
Regards,
Ranjeet

Vodafone Prepaid Connection — to refund my amount which was deducted for the services which neither I used nor I demanded.

Dear Sir,
I Purchased Vodafone SIM & get activated the same for life time validity for receiving the call & in case of emergency for dialing also. During activation I clearly mention that in any Case I don’t need any other service. But after some time your company started some monthly deductions without giving any notice. I visited your store at Panipat ,But instead of giving any solution they started giving excuses for finding my faults.
So, you are requested to refund my amount which was deducted for the services which neither I used nor I demanded.

Regards

Ravinder Sangwan
H.No. 708. Sector-6, HUDA
Panipat.
M-[protected],

Vodafone — Deducted Amount without any info or notice

Dear Sir,

Pls note that I m a new Vodafone Prepaid Customer in Delhi (Prepaid Mbl No : [protected]). Month of April 2010. After Checking the activation i have change the sim to my old number i used. On the Nineth day i have check my Balance I was wonder that my there was Rs. 30/- is deducted. Then I spoke to your local support number (111), regarding this issue and they give me a reply that, I pressed some buttons while Checking my other messages and that’s the reason for activating the Cricket Update Messages from Vodafone in my number and deducted around Rs. 30/- from my mobile’s account. Pls note that I didn't made any request for a Cricket Update messages. And this month i seriously agree with the above complaint. When i contacted customer care in this regard, they said very rudely that it must have been my mistake. i can assure that the time they told me the service was activated . they have made it a business to rob people of their balance by providing them with unwanted services. and also irritating their customers by calling unnecessarily. some action must be taken against these type of Monopoly of the Big companies.

Vodafone — Refund amount of my cancelled mobile number

Hi,

This is with respect to the refund amount of my mobile number# [protected].

I have a raised a request for cancellation of my mobile no#[protected] on 13th' April at Vodafone stores , Rednam Gardens, Visakhapatnam. They have raised the request for cancellation of my mobile no. (above), and the Customer relationship manager has asked me the reason(SIM was broken and not interested to continue with the same number) for cancellation, he noted the same and told me that the number will be cancelled within one week and I would expect call for verification. Even I have submitted the copy of my ID proof(pan card) and I gave my *alternate number # [protected]* for further communication. But I did not get any call from Vodafone at that time.

When I checked my mails recently, I have observed that for the number#[protected], bill was getting generated even after I raised request for cancellation and the amounts were paid along with the bill payment of number#[protected] (Because combined bill is getting generated every month). Then after i come to know that the number was still in active.

On *08th October*, We have visited *Vodafone store at Kukatpally*. In which customer care executive again raised request for complete cancellation of the number#[protected]. After 2days, I have been intimated that the number was cancelled completely and I got the waiver amount of *Rs.650.00 approx*.
According to the bill, the total amount needs to get refunded is *Rs.1068*(amt.Rs.178*6months).

I wrote the mail (same as above) to the customer care on 19/10/2011. I got reply from customer care executive named :SARIKA SATAV mentioned that there was some usage of the number #[protected] till October month. Also they are sending the refund amount of Rs.104/- only.

I want to know how she could tell that there is usage of the number#[protected] since april, when the sim was broken also no incoming and outgoing calls for the same. It is the mistake of the customer care executive in vodafone, vizag office, who has not cancelled the number at the time of request for cancellation.

Why should we suffer when the customer care people are not taking the action fully.

We are not okay with the amount 104.47/- as refund . We are actually supposed to get more waiver . Please escalate this issue to your higher authorities so that we can get justice and they can know the work of their executives .

Please give it in writing all the transaction which have taken place after we requested for the cancellation in Vizag and the reason why it has taken so much time for cancellation from April to Oct .


Thanks & Regards,

Krishnaveni.

Mob#[protected]

i let u know that i want to disconect postpaid connection because iam moving to A.P .My mobile no is [protected]