[Resolved] Vodafone Prepaid — deduction in balance due to scam service message | |
I got a message regarding the free download of music and videos from the service provider with a link to that site. I downloaded a video from it and checked my balance just to confirm whether its really free or not. I found no deduction. so i downloaded some more video. After sometimes I found that my balance was -200.00 I visited the vodafone exclusive stores and talked to the customer support department but they didnt help me out. They said that its not their fault. They got tie-ups wih these sites and they only alloe them to send service message to their customers. They said that the amount deducted would be transferred to the site provider and vodafone does not have any key role in that. My point was if vodafone had a tie-up with that site then how come they can fol their customers like that be sending a fake message through vodafone service. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
2 Comments | |
Comments
I WANT DO MY NOMBAR INCOMING OUTCOING NOMBARS MY NOMBAR [protected]
36%
Complaints
27108
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Vodafone Prepaid — Regular Extra Deduction of Balances
I had ported my mobile number [protected] from Airtel to Vodafone on 26/01/2011. Just after changing network Vodafone serivice provider deducted into my account whole balance claiming that I had used Internet serivce on moible while infact no internet service is activated on my handset nor any internet uses data in available in my handset. I make request to operater so many time but he had not contaced to any senior authority to resolved my problem.Till date total dedcution of Rs 300 deducted into my account and currently account balance shows negative balance.