[Resolved]  Vodafone Prepaid — unnecessary charging on prepaid number.

This is to bring to your kind notice that i Alok Jain, a Vodafone Customer, with phone no. [protected], Delhi resident have been facing numerous problems because of my mobile service provider ie. vodafone.

Im being charged unnecessarily for many months. i would like to bring some of the incidents to your notice which are as follows:
1) I askd for activation of 300 bonus sms through a bonus card worth RS 35. after this as a usual process i kept on messaging, with a notion that my messages would be free .But i came to know that i was being charged for the same at 1re per sms and total of around 100 rs were charged from me.

Wen i tried to resolve the problem on customer care center, i was told that it was due to some problem in the service.
Now im expecting that ill shall get my money back spent on the bonus card and the money which was deducted for the messages.

2) I asked for activation of friends an d family service ie. FF servics worth RS 15 as an initial amount and then call charges as 20p per call. But inspite of that amount of RS 15 was deducted from my balance, because didn't provide me with the service .

3) For one month they blocked my number from availing the day to day Vodafone services, like making call to customer care center, display of account balance amount etc.


Now i request you to take an appropriate actions againt Vodafone Co. and resolve my problems as soon as possible.
Hoping for justice.

ALOK JAIN

( # [protected] )