[Resolved] Vodafone Prepaid — Unjustified balance deduction and no action

[Resolved] Vodafone Prepaid — Unjustified balance deduction and no action

A Abhinav Pandey from Chennai, Tamil Nadu

I considered myself a proud vodafone user untill a week ago, when they started deducting unjustified balance. This is how it went: 13 Nov 09 : balance = Rs 1.5 14 Nov 09 : top up of Rs 100 new balance= Rs 88.3 15 Nov 09 : balance = Rs 84.3 Rs 50 /- Deducted from my balance for activation of Vodafone RADIO Rs 30/- Deducted for activation of Vodafone Voice Chat Net Balance left : Rs 4.3 NOTE: I DID NOT ACTIVATE EITHER RADIO OR VOICE CHAT, NOR DID ANYONE ELSE BECAUSE MOBILE STAYS WITH ME 24 HRS, NOBODY ELSE USES IT Complained to customer care, he forwarded request for check up which had to take max. 3days and if complain was genuine (WHICH IT WAS) all money was to be refunded. 18 Nov 09 : Balance=Rs 3.8 no refund done. i called customer care to enquire, he straight-away said money wasn't refunded as you must have activated the services so use them for a month. I accepted the atrocity and cancelled both services to prevent deductions after 3 months. 19 Nov 09: Balance=Rs 1.8 Recharge of Rs 100 new balance= Rs 88.8 20 Nov 09 (7 pm IST): Balance=Rs 367.8 I had some conversations and a recharge of Rs 333 Deduction of Rs 30 for activation of Vodafone music NOTE: I DID NOT ACTIVATE IT EVEN THIS TIME Customer care says balance not updated in their computers so call after 4 hrs, after which same process will be repeated as above. I'm switching to airtel or idea. Plus im dragging them to forum and court This is really bad for the image of such a company. I highly recommend not to use vodafone.and i'll get many of my contacts to change their Network providers. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

ashish ranjan

from Delhi, Delhi

true, the vodafone services are truly getting worse day after day. i myself being a vodafone user have several complaints regarding it and i m planning to switch over to airtel soon...

Abhinav Pandey

from Chennai, Tamil Nadu

Sorry i forgot to mention my number.
All this is happening on [protected], a UP (EAST) vodafone number.
Please respond asap.

Thank you

sandeep

from Mumbai, Maharashtra

vodafone ma chuda raha hai ???

koi galti se bhi (free me bhi ) vodafone connection na le bhai

mai fas gaya hun

aur network (mat poocho) fm radio me usse jada aur consistent rehta hai...

Pardeep Bhandari

from Jalandhar, Punjab

Vodafone — Unjustified deduction of balance

Dear Sir/ Madam,

My name is Pardeep Bhandari and I am currently using Vodafone prepaid no. [protected].

I am using this no. from more than an year now. Yesterday i.e. on[protected], I recharged my no. with your data plan of Rs. 58/-. I recieved the message that your recharge has been successful. After that I also got SMS pack of Rs.75/- on my cellphone which was also successful. At that moment my balance was around Rs. 148/- . I started using the internet on my cellphone as the recharge was successful. But, to my surprise when i checked my balance after some time I was shocked to see that my balance was now negative Rs. 47/- .Please note that all the settings were configured as before on my cellphone and I am using this for past 2 months like this and it was going good.

I tried to call your complaint no. i.e. 198. I explained the whole matter to your customer care executive whose ID is INGurvinderSingh_96832 and I asked him to transfer my call to his senior if he is not capable to solve my problem. He put the phone on hold saying that he is transferring the call to his senior. The phone was kept on hold for around 30 minutes and there was no response from his side, after which the line was disconnected. I tried calling again to customer care and again some other executive of yours disconnected the line after holding the call for more than 10 minutes. I tried calling from my friends no. and the same thing happened again 2-3 times. Now I am not able to speak to your customer care executive because maybe I have exceeded the maximum no. of calls that can be made to your complaint no. 198. I am now left with no other option but to write this mail to you regarding this behaviour of your company and your executives in particular.

What I got to know from your executives is that my plan has not been activated. I ask you if my plan was not activated at that time then why did you sent me the message that " Recharge has been successful". I told this to your executives but they said that the activation process takes time. If really your activation process takes time then you should have mentioned it in your SMS. This is totally unjustified and unacceptable.

I have been using your services from more than a year now and I was happy with your services until now. I now request you to please refund all my balance as this is not a small sum of money.

Hope you will be willing to solve my problem and maintain this association of ours.

Regards,

Pardeep Bhandari
(M) [protected], [protected]