Vodafone Prepaid — Incorrect account balance

Hi

This is Saravanan from bangalore. I have been using vodafone prepaid
connection [protected] for the past 22 months and i am not happy with
the service that i get from Vodafone. i had a issue in making outgoing calls today (25th Dec) got a response that i dont have sufficent balance in my account. i called vodafone customer care more than thrice, i never
expected such a poor customer care service from Vodafone. I beleive
Vodafone is providing such a poor and pathetic service to his
customers. More two times i have been disconnected when i requested
for a supervisor on the call. Atlast i got connected to supervisor who
said that there is a issue from their end due to which account balance went into negative. She promised that my account balance will be reverted back to me.

But when i checked my account balance it was showing around 170 Rs which is incorrect which is supposed to be 340 Rs. Again when i called the customer care they said their tool is down and asked me to call after 30 Mins. When i called them again the customer executive guy said that they dont have any info about this number and he told me to contact Vodafone stores who can help on this.


I dont understand the reason behind that. I paid the amount to your company and expecting the service from that, But whatever issue occurs customers has to suffer from that. Really i am not happy with the service getting from Vodafone. Kindly look into my issue and revert my actual balance into my account


Expecting justice from your company

Regards

Saravanan Viswanathan