[Resolved]  Vodafone Prepaid — Complaint Regarding Recharge

Dear Vodafone Team,

This is to kind inform you that on 20 Apr 2010 i have done Recharge by your online recharge for the amount of 47/-(message offer-unlimited sms for one month). But the offer is nt yet credited, and also i lost by amount also. Regarding this compliant i called cc on two times on 22 nd, ur exectives pick the call and said they will transfer the call to the superior officer, but at first time they disconnects the call and second time they holded my call for 15 mins, and finally one guy attend the call and said its a wrong no:. i register the compliant on the day itself and they provide me a request no:[protected], and sla is 24 hrs.. After that 24 hrs, till this time i cant connect the cc frm my mob and i am gtng the error msg as the request cannot be proceed nw. The call i made to cc on 22nd is frm my another Bsnl no: The No: which i am facing problem is [protected]
Below is the trail mail which is come after the transaction has been done.kindly resolve my query as soon as possible.


Hello Sreena Nair,
Your transaction (ref no. MSDC[protected]) dated 20th April has been processed successfully.
You will receive an SMS confirming the same along with the top up details. If not, please click here to check the status of your transaction. Or copy and paste the below URL in a browser.

http://www.vodafone.in/existingusers/prepaid/onlinerecharge/pages/mobile_recharge.aspx?vt=MSDC[protect...⇄
If you have any queries, send a mail to vodafonecare.[protected]@vodafone.com or call us on 111.

Happy to help,
Vodafone Care

Visit www.vodafone.inCare

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