[Resolved]  Vodafone Prepaid — Vodafone cheats customers

I have a vodafone pre paid connection [protected]. Vodafone advertises in its website for Lifelong special offer 195 plan. I got this recharged thru my citibank online account and I got 10 rupees talk time only. I called up customer care and spoke with a gentleman named Shiva. He does not have the flair to speak with a customer, he was rude and unwilling to listen. trying to diverse the topic. He says that amount of recharge is only applicable for new customers only and I have made a mistake and have to live with it.
URL: http://www.vodafone.in/existingusers/Prepaid/Tariffs/Pages/cost_structure_hyd.as...

In the above link it is no where mentioned that this is for new customers only. The website is misleading customers and fleecing their hard earned money.

I would NEVER RECOMMEND Vodafone to anyone.

Thanks,
Arvind
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

too bad customer service, 03209

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27112
    Pending
    0
    Resolved
    9561
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information