[Resolved]  Vodafone — Prepaid Connection Activation Delay

Vodafone — connection not yet activated

I have taken a postpaid vodaphone connection 4 days before. My number is [protected].
My sim is not yet activated. Ther service is very slow
Please do it fast.
Expecting quick action

vodafone/prepaid connection — Non-activation of new connection

I had purchased new connection sim card bearing No.[protected] from a retailer "Your Choice", L.M.C.Sarani, P.O. Baksara-711 110, Dist. Howrah, West Bengal (Shop Owner mobile # [protected], Salesman mobile # [protected]) on[protected] giving the required documents. I have returned the said sim card as the same could not be activated till half an hour back. On contacting customer care for several times since 23rd. I came to know that the sim couldn't be activated as the required documents didn't reach you. Not even the sms, normally sent by the seller, as soon as they hand over the sim to the customer. As per the retail shop owner all the new connections are activated through their distributor M/s.Udyog, Nimtala, Duliya, Jalardhar, Andul Road, Howrah - 711302, Mr. Manoj Das, Business Manager, Mobile No.[protected], e-mail:[protected]@hotmail.com. While chasing up with the retailer for number of times by personal visit, I have observed, from the telephonic conversasion between the retailer and the said distributor, that the said distributor was very much reluctant to entertain their customers and was giving repeated fals commitment in a very harh manner.

Its for your information I have been using Airtel connection since last more than 10 years and I am extreamly happy with their service. Due to my personal reason I have purchased a new hand set and wanted to have the experience of Vodafone who claims better service. But unfortunately I have observed that your service is very much unfrofessional and not customer friendly may be because of incompetant distributors, appointed by you through whome you are supposed to reach the public. What a nice experience I have gathered at the begining. It goes without saying that definitely I, being a professional, am going to share my experience among my associates, friends, relative etc.

With regards,

Vodafone India — Delay in Postpaid connection Activation

Applied for the postpaid connection on 2ndJuly 2009 against the payment of Rs. 350/- and submitting all the required documents. They issued mobile no. [protected]. The verification was done on 3rd July 2009. They asked for additional address proof, guarantee of future payment by my father and additional payment of Rs. 300/- (refundable)( don’t know for wot). This all requirement formalities was done on 7th July 2009. Vodafone guarantee to activate the connection by same day ( 7th) by 2100 hrs. But till date (10th July 2009), no activation was done. Customer Care not providing any info and action. If this is the services of Vadofone, then I wish to cancel the application and demand the full payment of Rs. 650/-

Vodafone Prepaid — Activation of New Mobile No.

I purchases my new sim no. from Sector -71 noida . In the starting it was activate for three year after three days it deactivated when i call to customer care they told me reason of Not submitting of document for deactivation. when i went to shop to know why they have not submitted my document when i have already submitted then i found that shop is closed i wait 2 to 3 days but shop was closed then i confirm from nearby shop that why this particular shop is close they say it is not close it has been shut down for ever. then i submitted my document to sector 18, noida vodaphone store as per the customer care recommandation, but now it has been four days and my mobile is deactivate whenever i call to customer care they say purchase new no. they hav'nt received my document. and vodaphone owner said he has forward document . now what should i do.

i just want to disclose my vodafone postpaid connection my contact no is [protected]... soplz kindly take my request

Hi Kalpana,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/bYjF0 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Dear Sir / Madam,

I was Applied for the postpaid connection before 10 days against prepaid to post. I was also paid the payment of Rs. 350/- and submitting all the required documents. your executives were came to our office site & collect all the required documents on commitment of conecting the same within 2 days.but as on date my post paid connection not activated & my previous prepaid card was blocked,
my sim shows registration is failed.my mobile no is [protected].
please do the needful as earliest.

Vodafone Prepaid Connection — useless activation

I JUST GOT A NEW VODAFONE CONNECTION 2-3 MONTHS AGO BECAUSE OF ITS GOOD SERVICES BUT LAST WEEK I RECHARGED A 100 RS VOUCHER AND I GOT 88 RS BALANCE IN MY MOBILE A VERY NEXT DAY 45 RS WERE DEDUCTED BY COMPANY BY ITSELF AS A CALLER TUNE WAS SET BY THEM WITHOUT MY PERMISSION NEXT DAY VOICE CHAT WAS ACTIVATED BY COMPANY AND 30 RS WERE DEDUCTED NEXT DAY GPRS SERVICE WAS ACTIVATED THIS ALL SERVICES WERE ACTIVATED WITHOUT MY CONSULT MY WHOLE BALANCE IS BEING DEDUCTED IN ALL THESE RUBBISH SERVICES SO I NEED MINE BALANCE BACK TO MY MOBILE AT ANY COST OTHERWISE I GONNA PUT A BAD WORD OF MOUTH FOR VODAFONE CUSTOMERS AND NEW CUSTOMERS.....COMPANY CAN CHECK ALL THE RECORDS I DIDN'T SEND ANY MESSAGE TO ACTIVATE THIS OR THAT

This is what I wanted to convey that verfication call in reference number was successfylly done even after this, I am being said that reference number given was invalid.

I am not expecting anything but to make your employees educated about the process and more sincere towards services. Your area manager as well as form collectyion department all have no clue as how the verification was done if number was incorrect. Even after confirmed verification from local reference given, my number was not activated and reason for this in your department was that they have not yet received the documents. But as per area manager's call, document was received but number is invalid. But all are lying as they know they have done some mistake which they are not able to rectify. So this complaint against the department who is jhandling such cases and take strict against such employees.

Rest is all yours do not have to instruct me what shall I do as I am using cell phones since year 1998 and knows every ifs and buts of verification. Though process gets changed as per instructions from govt. and time to time so I understand what is giving information to customers and what is fooling a customer.

Thanks for all your effort in replying to my grievience but please perform analysis as why I have raised this complaint and I am not a novice that will not understand what is the process and what is the mistake in process done by vodafone employees.