[Resolved]  Vodafone Prepaid Mobile Connect — Internet Connectivity lost after every refill cycle

Address:

Angul, Odisha

Mobile Number: -- [protected]!!!

Vodafone Prepaid Service in Orissa is seriously pathetic. The Customer Service my Orissa's prepaid connection received is deplorable. Internet connectivity 'EDGE' service is lost in the beginning of each Refill cycle.

This issue has been redundant since last 6 months, probably a small technical glitch, but Vodafone seems to be least concerned after my repeated pleas. The Customer Service (whether it is outsourced or their own), treats customers as Gossip and time-consuming pests. The most unprofessional customer-service ever experienced, with –

1) Extended TAT is a practice for them.

2) Delay in response is neither acknowledged nor apologized (the customer has to call back to know the status, they do not respond from their end).

3) No idea if call history is documented, each single time the customer calls back with the same issue, he has to narrate the entire scenario from the scratch.

4) The technical team that is off after 6 PM, ridiculous!! Biggest market player and its technical team is said to be out of office post 6 PM, this is as per the stated by the customer service.

5) Technical team can give you a call back relating to any technical issue only after 72 HOURS!! So, till then just curse your faith, no response before that even if you are facing the same issue for the past 6 months.

6) The liaison between Technical Team and the Customer Service Agents is very poor. Even if an literate customer requests to get his call transferred for a technical issue (recurring for over 6 months even) that can be better explained to a Technical professional, it's not a possible task here - Courtesy - Task schedule of the Technical Agents.

Lots of my friends have Vodafone connections at Bangalore and are more than satisfied by the Customer Service and connectivity there. They say and even I have experienced it really matches International Standards. But it is still a mystery to understand why the service at Orissa is contrary to the company's repute, may be because the connection is just an insignificant PREPAID Connection (not a Corporate or Postpaid one with Lump sum revenues). Well how does matter even if you loose a single prepaid connection as mine quite insignificant it seems!!