[Resolved]  Vodafone Prepaid Mobile Phone — Services activated itself

I have two Vodafone prepaid Numbers. I had such a bad experience from the customer care services of Vodafone prepaid unit that i never faced in the past.

In my Mobile Number [protected] caller tunes got activated itself and all my balance got reduced to negative. If there was not sufficient balance in my account then how come the services got activated itselft reducing my balance to negative. Now I cannot make a call to anywhere nor I get help from customer care of Vodafone prepaid . In past 15 days of continuous dialing of customercare numbers only I could contact to the IVR only. Such a bad service. Please reverse all my debits or I wont have any options other than to move to the consumer courts. Though this is a very small amount but still It will be in favour of the thousands of such victims.

In my 2nd prepaid Number [protected]. the same story repeated here as well. The caller tunes got activated itself reducing my balance to zero and upon request it got deactivated but the balance never credited to my account. The next day I had no option other than to recharge the account and I had a top up of Rs. 150 which was confirmed to me through SMS but to my surprise my balance reduced to mere Rs. 44 immediately after recharge I didnt make even a single call . whats happening I could not understand and I am still not able to talk to any customer care of Vodafone Prepaid (punjab circle).Such a POOR CUSTOMER SUPPORT. I will surrender my postpaid connection mentioned below([protected]) as well. Please help otherwise I will certainly move to the consumer courts. This is purely looting or cheating of the consumers.

Best regards
Subodh Kumar Sharma
[protected]