Vodafone Prepaid — Deactivate outgoing calls without any fault

Address:

Mumbai City, Maharashtra

Sir/Madam,

I have a vodafone connections with number [protected]. I had taken this connection about two and a half years ago. Some months back i received a message asking to resubmit the document required while taking a new connection. About a month back, caller id on my phone was deactivated as i had not submitted my documents. Last Sunday, i had submitted all my documents after which my caller id was activated. Today when i woke up in the morning, i found that all my out going calls has been barred without any prior notice to me. Even call center number was deactivated because of which i was not able to even connect to their customer care. I had no option but to borrow my friends phone to call their customer care at 2 o clock. Their i logged my complaint and was assured that my outgoing calls will be activated with in 2 hours. At 3.30 iu went to their phone outlet at andheri Kurla road and there i again logged in the same complaint that my outgoing calls has been barred and they assured that the number would be reactivated by 5 o clock in the evening. Bu till 7 o clock this was not activated failing which i again called in their customer care and was informed that it would be reactivated by 9 o clock. Again at 10 o clock i called and same lam excuse was made and false assurance was provided that the phone would be activated by 11 p.m. Right now its 12 mid night and still it has not been activated.
I just cant explain how embarrassing it have been for me to ask others phone each time i am required to call even to their customer care. In the evening i was required to make an urgent call but was not bale to connect the person due to non availability of the services. Through your forum i want to register a complaint on the service provider and redressal for the same.

I hope to hear form you and want to take legal actions against them. I have been going under all these pains without being at fault at all. I want not to escalate this problem and get it rectified so that no one else like me have to face the same.

Regards
Arpit Agarwal
+[protected]