| Address: | Pune, Maharashtra |
Dear Sir/ Madam;
With reference to my previous vodafone mobile number [protected], I would like to draw your attention towards the unpleasant events that happened today.
I am an employee at a highly respected MNC and my husband is at managerial position in another big MNC. We have NEVER been involved in any kind of illegal / unprofessional activities nor even ever blamed for it. And so do we expect from employees working at Vodafone. But this was not the case today. A brief description of events follows.
Today afternoon, I received a call from one Mr. Kiran from vodafone claiming that I have not made the complete payment of my above mentioned number while shifting from Bangalore to Pune.
I was sure that I have made the final settlement already before moving to Pune. Therefore, I told him that let me check and confirm first that I have really missed some payment and then if its a mistake from my side I will definitely make a payment. However, the person on the other side was an extremely rude and uncivilized person and resorted to shouting that the payment should be made today itself.
As a result my husband intervened and tried to sort out things but he started abusing my husband badly. He did not stop at this and called my in-laws at Sagar, Madhya Pradesh and started abusing them in a totally uncivilized manner. His language was something which we cannot even dare to repeat and had no boundaries. .
We tried to talk to Mr Kiran's supervisor - Mr Satish Kumar, but he himself turned out to be same type.
We have already raised a complain with the Vodafone customer care. The complaint number for the same is - [protected].
I, my husband, and my in-laws are under severe mental stress after this incident. We expect a prompt and proper action from your side in this case.
If we do not get that from you, we have no other option but to take this matter to the Consumer Forum.
Regards,
Richa Gupta
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