[Resolved] Vodafone — Fraudulent billing | |||
To, The complaint department, Vodafone India Subject: To discontinue ECS and reimbursement of the fraudulent billing amount from account To whomsoever it may concern, This is to bring to your notice that I had a postpaid connection ( No: [protected]) from Vodafone (Pune) in[protected]. It was a CUG connection during my employment with WNS GS Pune and my billing mode was ECS. However this number was discontinued after I shifted to Jaipur in 2009. Also according to your CSA the number is marked as ‘De-Active’ since SEP’09 (as confirmed on[protected] at Vodafone store, Malviya Nagar, Jaipur). Kindly note that, despite the number NOT IN USE, a variable billing amount is being generated every month and an ECS payment is getting deducted from my account till date. To resolve the problem I would appreciate, firstly to stop the ECS deductions with immediate effect, and secondly to refund the entire amount generated post Sep’09, along with interest. (A telephonic compliant has also been lodged to Mr. Imran on 07-04-11, Doc no:[protected]. I look forward to your reply and a resolution of my problem, failing which we will have to resort to legal action. Yours Truly, KANIKA RAI Contact No: [protected] E-mail: [protected]@yahoo.co.in Address: B-51, Hari Marg, Malviya Ngr, Jaipur-17 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
they have done cheating by wrongly levied charges and on talking to vodafone callcenter they say to visit vodafone store and talk about the same and during visit to vodafone store they have confirmed me that the same will be reversed and on receiving the bill the same was not done even thought it was confirmed to me and again while contacting to the call center they say to visit vodafone store.
This all is cleating and they does such tricks to harass the customer
This all is cleating and they does such tricks to harass the customer
Dear Sir,
i Santosh kulkarni vodafone post paid user at punjab bearing the No +91-[protected] want to bring to your notice that vodafone punjab is generating the malacious and fadulent bills for the customers of vodafone by including the previous monthsworth 1300Rs calls and converting toll free replies to paid replies.
after several mails to the both nodal office and appealate they are saying that we have pay the bill which is not utilised and morever i have cleared all the previous bills and claimed under the mobile policy of the company.
But now they are saying some of the previous month calls got missed which are carried forward to the billing cycle for the month of oct which shows the negligence and misconduct with the customers.
so kindly request you the help me for the same.
Regards.
santosh
i Santosh kulkarni vodafone post paid user at punjab bearing the No +91-[protected] want to bring to your notice that vodafone punjab is generating the malacious and fadulent bills for the customers of vodafone by including the previous monthsworth 1300Rs calls and converting toll free replies to paid replies.
after several mails to the both nodal office and appealate they are saying that we have pay the bill which is not utilised and morever i have cleared all the previous bills and claimed under the mobile policy of the company.
But now they are saying some of the previous month calls got missed which are carried forward to the billing cycle for the month of oct which shows the negligence and misconduct with the customers.
so kindly request you the help me for the same.
Regards.
santosh
I am a vodafone user from Mumbai and I am very UNHAPPY with the current responses/support I received. The way I was treated was appalling. I would not like to continue any more with vodafone. Thus, I submitted a port request and today I got an SMS mentioning : "The number or range is in contractual obligations"
Well, I have paid my bills to date and have no pending amount on my number. In fact, I cant even call from my number [protected] to the 111 customer care number. Seems like I have been blocked from talking to anyone; though, I can listen to the IVR options. This is an insult to a 8 years old customer.
I had simply objected to a huge bill (on the number [protected]) which vodafone charged me for using vodafone live. They say I watched TV-- yes, I did try to see the cricket matches live during the ICC world cup. And, the whole world knows that the visibility was almost null. I was not able to see anything and I kept the mobile TV turned on. I was also under the impression that this is free as a trial and then I see that they want me to pay around Rs6000 for this.
I still paid the whole amount and before due date. Nothing is pending. I CLEARED ALL BILLS AND UNBILLED USAGE ON BOTH MY NUMBERS.
I got couple of complaint numbers after I called on 111 from a friends number. The person attending to the call said I would get the numbers freed up in 24 hours and then I got an SMS stating that I will get an answer to my query by Monday and the SMS includes the same complaint numbers which the rep gave me on phone.
[protected]--complaint number [protected]
[protected]--complaint number [protected]
Well, I have paid my bills to date and have no pending amount on my number. In fact, I cant even call from my number [protected] to the 111 customer care number. Seems like I have been blocked from talking to anyone; though, I can listen to the IVR options. This is an insult to a 8 years old customer.
I had simply objected to a huge bill (on the number [protected]) which vodafone charged me for using vodafone live. They say I watched TV-- yes, I did try to see the cricket matches live during the ICC world cup. And, the whole world knows that the visibility was almost null. I was not able to see anything and I kept the mobile TV turned on. I was also under the impression that this is free as a trial and then I see that they want me to pay around Rs6000 for this.
I still paid the whole amount and before due date. Nothing is pending. I CLEARED ALL BILLS AND UNBILLED USAGE ON BOTH MY NUMBERS.
I got couple of complaint numbers after I called on 111 from a friends number. The person attending to the call said I would get the numbers freed up in 24 hours and then I got an SMS stating that I will get an answer to my query by Monday and the SMS includes the same complaint numbers which the rep gave me on phone.
[protected]--complaint number [protected]
[protected]--complaint number [protected]
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I have brought this anomaly to vodafone's notice by registering complaint on your helpline and also in Vodofone shop. However, it has been over 1 1/2 months, however, I haven't heard from Vodafone. I have also submitted the confirmation provided by Hutch/Vodafone for my post paid plan, specifying no CLIP charges would be layed. It is disappointing and regretful that Vodafone has not paid any heed to the complaint over so many days, and has been adopting fradulent practise of billing (against what is giving in writing to customer).