[Resolved]  Vodafone — Vodafone not allowing MNP port out

Address:

Pune, Maharashtra

This is regarding my MNP request for my connection number: [protected].
As per the stated procedure, I created the request on 25th May 2011 and received the porting code as: VZ359228.
I on receiving this code, approached the receiver provider (docomo) and submitted all the required documents and completed the procedure. But to this date the porting hasn't happened. I contacted the receiver and they mentioned that the donor (vodafone) has rejected the request.
I then approached your customer care and vodafone store and was given the reason that the number portability cannot happen as this is a corporate connection. I asked them to provide me the same in writing or provide me the documentation mentioning this. But they were unable to do so.
Thus requesting you to provide me TRAI regulation which states that the number portability cannot be done for corporate connections. Also it has been already 15 days but no one from vodafone told me about this, although I got many calls with retention offers.
Please note that I want everything in writing as I plan to go legal as this is disregard for TRAI norms and have already caused me great problems.
Vodafone customer care does not know what the issue is and each different customer support person tells a different story. They are the most pathetic bunch of people.
I have already mailed to vodafonecare.[protected]@vodafone.com and ashish.[protected]@vodafone.com (Nodal office Vodafone for MH) and waiting for the response.
As per the Nodal officer details listed on www[dot]trai[dot]gov[in]/sp/24mayvodafone.pdf for Maharastra Region, I tried calling at both the numbers provided there viz: [protected] & [protected] and both are not working. Even the Nodal officer's number is provided wrong by Vodafone. Is the TRAI sleeping? We consumers need to provide 10s of documents to get connections and the nodal officer's number is not verified by TRAI. This is great! What amazes me is that TRAI's home page has Mahatma Gandhi's image and Slogan as 'Truth Only Prevails'. For me they are nothing but bunch of crooks.