[Resolved] Vodafone — Unauthorised charges | |||
Inspite of informing about deactivation of internet on my mobile [protected] ( Vodafone ) i have been charged extra on my bill. When i spoke to Customer service they are no aware and bill is generated. These are extra charges 199+170+ 3GB ( VL+VMC)@199 and download 170 which i never used for month of November. Was this information helpful? | |||
Dec 3, 2016 Complaint marked as Resolved Verified Support Nov 30, 2011 Vodafone India Customer Care's response Hello Zulfi, Thanks for writing in. We would like to inform you that the charges towards GPRS usage are valid. Email us at vodafonecare.[protected]@vodafone.com for further assistance or you can also register complaints on our toll free number 198. Regards, Vodafone Customer Care, Maharashtra and Goa Verified Support Dec 20, 2011 Vodafone India Customer Care's response Hello Zulfi, We would like to inform you that we're looking into the matter and will get back to you as soon as we can. Write to us at vodafonecare.[protected]@vodafone.com for any assistance in future, we'll do our best to help. Regards, Vodafone Customer Care, Maharashtra and Goa Verified Support Jan 04, 2012 Vodafone India Customer Care's response Hello Zulfi, As conveyed earlier, we are unable to process a credit towards the charges as they have been correctly levied towards GPRS usage. Kindly refer to the itemized e-bills sent to your email ID for the months of November and December for further clarification. Email us at vodafonecare.[protected]@vodafone.com for any assistance in future or you can also register complaints on our toll free number 198. Regards, Vodafone Customer Care, Maharashtra and Goa Verified Support Mar 30, 2012 Vodafone India Customer Care's response Hello Sir/Madam, Please note that you have been charged as per usage. The same amount will not be reversible. For any further assistance please write to us at vodafonecare.[protected]@vodafone.com Regards, Vodafone Customer Care, Karnataka Verified Support May 15, 2012 Vodafone India Customer Care's response Hello Sir/Madam, Please share your contact number with us here http://bit.ly/Jg0gzl so that we can address your concern at the earliest. Regards, Vodafone Customer Care. | |||
 24 Comments | |||
Comments
None have provided clarification towards my incorrect bill.
Now they have written mail with such comments constrained to initiate Civil and/or Criminal proceedings against me.
This is a proof to lodge FIR.
Now they have written mail with such comments constrained to initiate Civil and/or Criminal proceedings against me.
This is a proof to lodge FIR.
Vodafone — unauthorised overseas call
On 24.03.2012 at around 1.25 pm I got a missed call to my mobile number [protected] and I returned the call to that number[protected]. The call was received by one Madam Muskaan she said she is from Bangalore and from some hostel etc., and continued the conversation and was seeking my family details for nearly 2.59 minutes and made sure that the conversation continued, but I did cut the call after wards only to realise that my prepaid balance had come down by Rs. 150.00 the balance was Rs. 25.00. I was really upset and surprised how a local call could cost Rs. 150.00. Later on I realised that it was an international call and the lady spoke in hindi. I suspect that they seem to unnecessarily drag the conversation and make us lose money. Can the vodafone bar such calls and arrange for refund of the amount lost by me. I plead that the amount be refunded as I a retired person with very little resource.Vodafone — unauthorised charges
This is a complaint against mobile service provider Vodafone.They are regularly charging my account balance unauthorised for useless services i dont need viz.caller tunes.
When i call customer care they tell me that i myself have activated those services. i dont sleep walk/day dream to be doing this without my own knowledge. They have no other explanation or solution ever.
Such pathetic service unacceptable. Sadly, no action will ever be taken against these cheats and it will be the common man who will continue suffering.
They are an international mobile service provider and they dont train their customer care executives to behave with customers?
They have customer care help lines for what..to fool customers and generate revenue?
unsatisfied customer,
Rourkela.
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Will someone please call me on my other NO. [protected].