[Resolved] Vodafone — Too much billing amount | |||
Hi, I was using Vodafone postpaid connection (1.5 years) and my average bill was 1000 rs per month. My credit limit given by the provider was 9000 rs.In october I paid 864 rs as my billing amount and after that suddenly I got a call from vodafone that your services will be barred as you have 30,000 rs o[censored]nbilled amount. I went to Vodafone store and had a talk with manager.They admitted that its a mistake and told me that my bill is 2000 rs for calls and rest 28000 is for data usage. I explained that if my credit limit is 9000 then howcome my bill is 30000? so they said that we will manage your bill to 10000. i disagreed for that as well and after that they asked me to pay 7000. Again i disagreed and i said i'll pay only 2000 rs which is my actual bill then they asked me to pay 6150rs. and again i disagreed. Now they are haressing me every now and then and threatening me by saying that we will send Police and will send court notice. My Point is that if my credit limit is 9000 how can my bill cross that limit and reached to 30,000 which is around 4 times of my limit. Please help me out. Nivedita Yadav Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Later in the day when I called the Customer Care, they couldn't even explain what exactly is my bill and how much I'm supposed to pay in order to get my services restored. What the hell!! She said that I would have to pay at least 80% of my bill for it to be restored. So I asked whether I should calculate 80% of 18k, which she said is my unbilled amount till date. And I shouted at her saying how and why should I pay 80% of 18K which adds up to 14k. I usually pay 1000 to 1500 per month with net/gprs activated on my phone. Then she faltered. And wasn't quite sure of what she was saying. It's making me so angry that they themselves don't how the bills are calculated and then they are restricting my services. What the heck!!!
I don't understand their billing details. They just want to confuse us by mentioning different details when we ask for the bill.
I have found the Top Management people's names and email IDs. If they don't do anything about my bill then, I will send each and every one of them a mail about how unprofessionally sick this is. Let them be inconvenienced with the complaints!!!