[Resolved]  Vodafone — Regarding false commitment of 3G data Plan @ Rs 150

i had a prepaid connection before...which i got converted into postpaid.After telling me that it would take 36 hrs to convert the prepaid connecton into postpaid, they took 10 days for the same..moreover they barred my services in between...the worst part is that when they offered me this postpaid connection, they had commited to me that my rental would be 499 rs/month and i would get 664 mins free /month on all local and std mobiles..but later when an vodafone executive visited my house, he told me that i would be getting only 499 mins per/month instead off 664 mins which i was promised earlier...i am so much upset with this company and its services that i want to give up all the vodafone connections i have at home...

Phone no [protected] taken from madivala universal bangalore south by mohammed shueab mujawar was functioning and ok past 06days the phones out going is barred and dealer says to contact customer care and customer care says documents not recived we have decided to cancell the connection and amount be refunded it is only blame game from dealer to customer care and customer care not respondiong and cutting phone which is rediculas and un tollerable one

mujawar

Vodafone — false commitment

My services has been barred since more than 48 hours.
I had submitted my documents at vodafone store lajpat nagar & they had commited that number will be activated in 24 hours but now its more than 30 hrs but no action has been taken place.....
I had a word in their customer service department but every time a new person picks up the call , every time same story has been repeated to everybody.....still nobody is doing a followup with vodafone store....
when i visited vodafone store - vodafone executive refused that no docs has been submitted so far.....after lot of request they guys checked there file & its was found same girl had taken the document....& given reply in a very bad & rude manner "ho jayega wait for 48 hours"....Earlier they had given committment of 24 hours at time i had submiited my document ...when i revisited the store they have increased the time line to 48 hours.......
customer service of no help.............they have barred my incoming as well....dats the main issue....
I m requesting them again & again but getting one single reply "WAIT"

Please help in getting my services re-activated..............

vodafone customer service is worst

Sir/Mam,
I am the customer of vodafone from last 4 months. I live in Raipur city of Chattisgarh state. When I took the new Vodafone postpaid connection I was told that if in future i am not satisfied with the postpaid connection I can switch to prepaid. When i asked vodafone to change my no. to prepaid they told me that we don't have the facility of postpaid to prepaid migration. I made end no. of calls to customer care and each time i got the response "sorry we will be unable to process your request".

While selling me the sim they assured me that u can cnvert it to prepaid i[censored] wish after 3 months. I would kindly request you to please provide me justice in this case.

Thanking You.

Akshat Kabra
Mob.: [protected]

Hi Akshat,

We believe that you have been contacted by our Customer care team and hope you are satisfied with the new Prepaid number. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — false commitment of number

I was offered mobile no. [protected] by representative of M/s Vodafone (Mas Callnet Pvt. Ltd) rep . Mr. Faeem mobile no.[protected] on 10th March 2011. I was asked to submit documents and Rs 250/towards security amount for SIM card to the rep. After the rep took money and documents Mr. Faeem again called up and informed me that the number [protected] is no longer available. i requested mr faeem to return my documents alongwith deposit money. On 11th march 2011 i got a call from vodafone ( Rahul - [protected]) asking me to take another number, on my refusal he asked me to go to vodafone store to ask for refund. I have registered complaint with M/s MAS calnet complaint ref no. 204218 but they have not given any commitment for resolution of the problem.
My questions are:
1. Why should i go to vodafone store for refund.
2. If they can send sim thro there rep why can they not send refund money for transaction not completed at all.
3. Why company like vodafone is relying on such touts.

regards
vikas
email: [protected]@yahoo.com

sales rep often do such things just to push sales targets. they should be penalized for harassing customers.

Vodafone — False Commitment

I am Samita Sahu... Once i was an existing customer of vodafone and my vodafone number is [protected]. from last 3 months they keep deducting from my balance for CRBT. I do not know what is CRBT. Once i call them and asked them to stop CRBT and they did but later again it activated. I do not understand what kind of customer service and commitment is... however now i am not using VODAFONE..

I am using BSNL and BSNL is best...

Vodafone — i-data plan

FROM
ANKUR SANWAL
[protected]

TO
VODAFONE
GUJARAT

SIR,
I AM USING I-PHONE 3GS. I GOT I-DATA PLAN RENTAL 200 RS. I GOT AN HOST OF ISSUES WITH IT.
1. INITIALLY I WAS TOLD THAT REGULAR VODAFONE MOBILE CONNECT(VMC) DOES NOT WORK WITH I PHONES, HENCE I HAVE TO USE I DATA PLAN. I DATA PLAN WITH 200 RS RENTAL GIVES ME 100MB FREE. I PLANNED MY USAGE APPROX AROUND 90-95 MB. WHEN MY FIRST BILL WITH I DATA PLAN CAME I WAS CHARGED 511.4RS FOR VODAFONE MOBILE CONNECT. SIR WHEN VMC DOES NOT WORK WITH I PHONE FOR WHAT YOU ARE CHARGING. WHEN INQUIRED I WAS NOT GIVEN CLEAR IDEA FROM CUSTOMER CARE. YOUR NODAL OFFICER MADE IT CLEAR THAT WITH I DATA PLAN, VMC AUTOMATICALLY GETS ACTIVATED AND FEW SERVICES BY DEFAULT GET TRANSFERED TO VMC. AS A CUSTOMER I WAS NOT MADE CLEAR ABOUT IT. SO PLS WAIVE OF RS. 511.40 WHICH HAVE BEEN CHARGED IN MARCH MONTH BILLING. SECONDLY IF VMC WORKS WITH I PHONES, PLS PROVIDE US WITH RS. 299 PLAN FOR VMC, WHICH GIVES ME USAGE OF 5 GB FREE.
2. SECONDLY RECENTLY I WAS ON A TRIP TO OTHER STATES. MY INETERNET CONNECTION WAS WORKING FINE IN GUJARAT AND MAHARASTRA. AS SOON AS I REACHED ANDHRA PRADESH ON[protected], MY INTERNET CONNECTION STOPPED WORKING. I WENT TO CHENNAI- TAMILNADU, STILL INTERNET CONNECTION WAS NOT WORKING. I LAUNCHED A COMPLAINT ON 18TH APRIL WITH CUSTOMER CARE GUJ. THEY FOLLOWED UP WITH AS MANY AS 8-10 CALLS WITH VARIOUS SETTINGS, BUT INTERNET CONNECTION WAS NOT UP. WHEN I CAME BACK TO MAHARASTRA ON 27TH APRIL 2011, SUDDENLY INTERNET CONNECTION STARTED WORKING, AND ALSO IN GUJARAT. SIR IN VERY STRONG WORDS I SAY THAT WITHOUT A FAULT OF MINE, I WAS DENIED SERVICE ACCESS FOR WHICH I PAID FULL RNETAL. HENCE I DEMAND AN WAIVER OF RENTAL FOR THE PERIOD OF 18/4/11 TO 27/4/11, FOR WHICH SERVICE WAS DENIED. ALSO WAIVER OF CALLS MADE FROM YOUR CUSTOMER CARE TO SOLVE MY PROBLEM FOR WHICH YOU ARE CHARGING ROAMING INCOMING. THERE WAS NO FAULT OF MINE OR OF MY MOBILE HENCE, PLS CLEAR ALL THE CHARGE WHICH WILL BE LEVIED.
3. ALSO SERVICE IS VERY IRREGULAR IN MY HOME CIRCLE, WHERE SOME TIME EXCUSE OF NETWORK CONGESTION, OR SYSTEM OPTIMIZATION OR SYSTEM UPGRADING IS GIVEN. SIR IF YOU ARE CHARGING FULL RENTAL, PLS PROVIDE WITH FULL SERVICE. DO NOT GIVE VARIOUS EXCUSES.
4. I SHOULD SAY THAT EXECUTIVES IN CUSTOMER CARE GPRS DEPARTMENT, KNOW NOTHING ABOUT GPRS, NEVER EVER THEY ARE ABLE TO SOLVE MY PROBLEM. FOR EACH AND EVERY PROBLEM I HAVE TO CALL UP 4-5 TIMES TO CUSTOMER CARE, WITHOUT ANY SOLUTION.
5. RECENTLY I DEACTIVATED MY VMC AND AND VODAFONE LIVE(VL). WITH THIS DEACTIVATION MY INTERNET SERVICE STOPPED. WHILE ACTUALLY IT SHOULD BE RUNNING ON I-DATA PLAN. YOUR CUSTOMER CARE EXECUTIVES(GPRS) WERE HAVING NO IDEA ABOUT IT.
I SHOULD THANK MR. RAJIT NAIR(JUNAGADH) WHO NOT ONLY HAD TECHNICALLY SOUND KNOWLEDGE OF MY PROBLEM, UNDERSTOOD MY PROBLEM, AND SOLVED IT IN NO TIME.

SIR PLEASE DO NOT FORCE ME TO COMPLAIN TO TRAI , SOCIAL NETWORKING SITES, CONSUMER FORUMS. GET SOME QUICK SOLUTION TO YOUR PROBLEMS, INFORM ME WHY I SUFFERED AND WAS HARASSED SO BADLY. AND GET YOUR GPRS DEPARTMENT SOME TRAINED AND KNOWLEDGEABLE GUYS WHO CAN SOLVE CUSTOMERS PROBLEM. NEVER HAD SO MANY PROBLEMS WITH VODAFONE IN SUCH A SHORT PERIOD. WITH NUMBER PORTABILITY ON, PLS DO NOT FORCE US TO BE WITH AIRTEL OR IDEA.

been harrased by company