[Resolved] Vodafone — Related to 3g recharge | |||
| Dear concern, I was first time purchased a vodafone 3g sim card on dated 27/10/2012 of rs.5 (Five only) and the same recharged of rs.94/- (Ninty four only). As according to kota vodafone store executive (Mr. Amol and miss shubha). Both employees were saying me you can now use your sim card for phone call and i[censored] wants to use in 3g than sim card use after 4-5 hours. Although when i purchase this sim card that day was eid and i was busy in my occasion. Next day 28/10/2012 (Sunday) I was used this sim card on dated 28/10/2012 at approximation 10:00 am in my usb data device micromax mmx353g. But this is not given 3g speed as per my 3g plan or recharge and the day was sunday so i can't contact to your vodafone store kota bcoz sunday is a holiday. Than i contact to your 24 hours customer care executive he said that there is no 3g activate on your sim card please send a sms (Act 3g) for activation and i also send the sms as per conversation with your 24 hour call center executive. He is also saying me your 3g will be activate after 4-5 hours. But as i m check. You were purchased sim on 27/10/2012 and as per rules. On the purchase date of sim 3g recharge should be after a day. But u can contact to our vodafone store kota they will resolve your 3g problem. Next day 29/10/2012 29/10/2012 when i gone on your vodafone store kota and told my whole the problem regarding recharge or telephonic conversation with your 24 for hour call center executive. Mr. Amol said me why u were send the 3g sms due to these type of activity your 3g recharge has been cancel. And also blaming me and said as per our records u were send given sms 27/10/2012 act 3g+2g 28/10/2012 act 3g, act 3g+2g 29/10/2012 act 3g+2g If i use my sim card on dated 28/10/2012 than how can i send sms on 27/10/2012. And i also agree when i send sms on 28/10/2012 the sms was act 3g this is the only sms send by me. Vodafone store executive and his/her boss mr. Kalpesh soni don't receive my phone call and didn't support me please do the needful. The complaint is not for 100 rs the complaint is for they are blaming me. Was this information helpful? | |||
Dec 2, 2016 Complaint marked as Resolved Verified Support Nov 03, 2012 Vodafone India Customer Care's response Hello Kaif, Please share your contact number with us at http://bit.ly/SmOrNG so that we can address your concern better. Regards, Vodafone Customer Care. | |||
 5 Comments | |||
Comments
11
well spk 2 dem and c. ur concern of nt fr 100Rs. is concurred by me. dey may tak 2 u. c if adresd or file case if willing 2 fight fr justice.
m still waiting for our further response
Vodafone — 3G recharge but 2G speed
I do not understand why vodafone is doing same thing again.i recharged Rs 249 internet 1 gb plan.but after activating plan they give me 2g speed it is not more than 40 kbps. and deducting data from 3g data .my vodafone mobile no is [protected].
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I was first time purchased a Vodafone 3G Sim Card on dated 27/10/2012 of Rs.5 (five only) and the same recharged of Rs.94/-(Ninty Four only). As according to Kota Vodafone Store Executive (Mr. Amol and Miss Shubha). Both employees were saying me you can now use your Sim card for phone call and i[censored] wants to use in 3G than Sim card use after 4-5 hours. Although when i purchase this Sim card that day was Eid and i was busy in my occasion.
Next Day 28/10/2012 (SUNDAY)
I was used this Sim card on dated 28/10/2012 at approximation 10:00 Am in my USB Data Device Micromax MMX353G. but this is not given 3G speed as per my 3G plan or Recharge and the day was Sunday so i can't contact to your Vodafone Store Kota bcoz Sunday is a holiday. Than i contact to your 24 Hours Customer care executive he said that there is no 3G activate on your Sim card please send a SMS (ACT 3G) for activation and i also send the SMS as per conversation with your 24 hour call center executive.
He is also saying me your 3G will be activate after 4-5 hours. But as i m check. You were purchased sim on 27/10/2012 and as per rules. on the purchase date of Sim 3G recharge should be after a day. but u can contact to our Vodafone store Kota they will resolve your 3G problem.
Next Day 29/10/2012
29/10/2012 When i gone on your Vodafone Store Kota and told my whole the problem regarding recharge or telephonic conversation with your 24 for hour call center executive.
Mr. Amol said me why u were send the 3G SMS due to these type of activity your 3G recharge has been cancel. And also blaming me and said as per our records u were send given SMS
27/10/2012 ACT 3G+2G
28/10/2012 ACT 3G, ACT 3G+2G
29/10/2012 ACT 3G+2G
If i use my Sim card on dated 28/10/2012 than how can i send SMS on 27/10/2012. and i also agree when i send SMS on 28/10/2012 the SMS was ACT 3G this is the only SMS send by me.
Vodafone store Executive and his/her boss Mr. Kalpesh Soni don't receive my phone call and didn't support me please do the needful.
The complaint is not for 100 Rs the complaint is for they are blaming me.