[Resolved]  Vodafone — Rs.299 extra billed

Address:

Rangareddy, Andhra Pradesh

My name is Vinay, I have been using Vodafone connections since 7yrs and paying my bills promptly.In my Feb-13 bill it was showing 5gb internet plan which i never requested. i was charged 299extra for that. when requested for waived i was told that it is not possible as i have consumed the data. when asked how much was the consumption i was told its only 500mb.I have an existing internet plan of 2GB. Hence requested for rectify the mistake. Then finally i was told that they will forward it to the concerned team for reversal. every time i call i get the same response that reversal is not possible as i consumed the data plan and later they say that they will fwd the complaint to their supervisor. i called around 5times regarding my complaint but no use. Last time when i wanted to talk to the supervisor i was put on hold fr 20min i had to hang up later..agent name was Raghu. when called back i was told that sup is busy will call back but didnt get any call. supervisor name is mohammed noor. From 25th i have been following up with vodafone customer care for wrongly charging me 299 but no result.Hence writing you to explain my plight and about vodafones pathetic customer service. Hope i dont have to escalate it any further.

Thanks & Regard
Vinay Anand
[protected]/ [protected]
avinay.[protected]@gmail.com