[Resolved]  Vodafone Service — Vodafone prepaid service quality

Sir,

I have been a vodafone prepaid mobile ([protected]) user for over 18 month , recently the quality of service have droped to a all time low. I am unable to make calls even when my balance is over Rs 250 with life time validity I have experienced network drops many times in my region, my friend also has the same problem when I do confirming it to be a network problem . At times in early mornings the network itself will not be available . I live in Ejipura area near koramanagala in Bangaluru in Karnataka state. Also when I try to call the 111 number for customer care, most of the time I get the message that the service is unavailable. I have reported this problem dozens of time but in vain. Today morning( 8.45 to 9.15 AM) I had to make few important calls and the calls didnt go through . What if these calls were to emergency numbers ?

I do understand that the recent low price wars between operator have made things difficult for operator but even then shouldn't there be a commitment to provide a basic quality to their services . Does TRAI have any system / regulation in place to monitor and make sure these are adhered. I believe I speak for thousands o[censored]ser who also are facing the same problem.

Thanks & Regards,
Arun Raj
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