[Resolved]  Vodafone — Shameful

Address:

South Goa, Goa

I made a call to Vodafone Care 111 at 17:26Hrs on 08th Sep 2012 with a request my call was taken by Sunil Patel or Sunil Patil.
My Request - My unbilled amount on 4th Sep 2012 was INR 19.27. I use Vodafone CUG therefore entitled to a couple of discounts. on 7th Morning i.e within 3 days my unbilled amount went up to INR 667. Now I do realize that this is possible only when i am making calls or browsing the internet or sending SMS's. Would anyone not call if they feel there is something wrong happening? But my point is that I am a conscious user, and I know my usage, therefore I wanted to find out in the beginning of the month about this discrepancy.
Vodafone Care Response - they are ready to send me last months bills. And are not ready to help me with a one liner email saying that this information is not available with them.
I kept my cool and explained Mr. Sunil Patel or Patil that why is it that he always gives me an answer which is not relevant to what I am asking. I asked him can you send me an intermediate unbilled amount breakup. He says yes I can send you the last month’s bills. He was not even listening to me. Then I literarily took about 5 mins to explain him that he can say no to me if its not possible however I wanted a one liner email from Vodafone which I have already discussed. To this Sunil said this was not possible, I asked him to speak to someone senior, 10mins later he says that he will send me last months bill.
I got really impatient by now and asked him the manager’s name. He did not disclose the name. And now became very confident that since his manager has ignored the query nothing can happen now.
Irony of the story is Mr. Sunil asked me weather or not I am satisfied with the call. I told him if you cannot help me then let me try getting in touch with the Hyatt Contracting Head who deals with Vodafone. It was unexpected what this kid had to say about it next He says “PERFECT SIR”.
I don’t know who this guy is and he definitely does not know where I come from.
After all this humiliation from a kid, I am not going to make any bill payments unless some one senior in Vodafone writes back with an explanation. Also I would like this person who writes back to me to listen to this tele –con which went to almost about 27 minutes. Time and date of this call is given. Also kindly find out who was the manager on shift that day. My email ID is [protected]@gmail.com My mob # [protected]