[Resolved]  Vodafone — SIM card deactivation

Address:

Mumbai City, Maharashtra

I have been a loyal customer of Vodafone from last more than 2.5 years.
But things went in the wrong direction since I left India for my job responsibilities.
I wanted to keep my Vodafone no.[protected] in custody and it was given as an assurance from vodafone customer care that I can do the same from abroad as well.
I activated direct debit feature for Vodafone rental plan on HDFC bank for normal monthyl renals.
With context to custody service charges I was ready to pay the cost whatever was involved.
But guys from call centre gave me lousy reasons who earlier promised to give me help for custody.
Hence custody feature was just merely a dream for me. Simultaneously my account kept on debiting with rental plan( monthly rent=Rs.75 + Internet service = Rs.99) which I was not using though , but I do understand the policies as well.
So I kept on trying to communicate that I still want my SIM to be in custody.
When I got tired of following Vodafone from abroad which calls me heavy then I decided to shut this no.
As this was costing me too much. Again I mailed multiple no. of times for my SIM to get disconnected so that Rs.199 would be saved.
But no support was provided to me other than false promises.Still my account is in active status and company is charging me monthly rental every month because I committed a mistake of Direct Debit then trusting Vodafone blindly.
It’s been almost close to 5 months and issue is still pending. I don’t know what kind of patience test it is for me.
People from custromer care are so rude that they either disconnect the call while talking to me or direct my no. to prepaid dept. which is ofcourse not a solution for a postpaid customer.
People from customer care had cut my phone calls in between the talks as if it doesn’t matter to them to resolve the issue on priority.
I can include all those references and mail copies which I have communicated , but I feel like not to waste my time on this matter any further.
Everytime I call customer care they ask me to mail them on corporate.[protected]@vodafone.com for raising the request and like a fool I have done it multiple no.of times and have gotten auto generated responses as well, but they always deny that vodafone never received my mails on this issue.
Strictly I or any family members of mine would not like to be a part of Vodafone again at least in this birth.
Currently I am in South Africa and its very very costly to make calls to these vodaofne people everytime which they dont take seriously at all.
Thanks
Kapil Vats
[protected].