[Resolved] Vodafone — slow 2g speed & bad behavior by a customer care employee. | |
I have been facing huge difficulties for browsing & as well as downloading on my phone, I am facing these problems especially between 10am -1pm in the morning & 7pm-11pm in the night time, it is not only between these time frames but mostly I am unable to browse on the Internet. A webpage like Google also takes 1-2 minutes to get loaded. I have been calling up daily since 2 days about my Internet Problem, but I only get the same reply every time that same guidebook procedure of cleaning the cache & manual network selection etc. I have been repeatedly calling them to register a complain but they ask me to do the same procedure of& avoid registering the complain so today i.e. 10th Sepmember I called up 3 times to get my complain registered but they refused to do it, & moreover 2 customer care operatives were so rude I am unable to recall nes name but I remember the other one- Whose name was MURSIDUR RAHMAN who took my call at 10.47pm on10th September & had put it on hold for 15 minutes. I was seriously feeling harassed & tortured. I expect you to take strict action against this guy & resolve my problem of slow 2g speed. I shall be really grateful to you. If my complaint goes unheard or is not responded then I will surely move to TCCMS. MY VODAFONE NUMBER IS [protected] (VODAFONE ASSAM) Was this information helpful? | |
Dec 3, 2016 Complaint marked as Resolved Verified Support Sep 11, 2013 Vodafone India Customer Care's response Hello Nihal, Our team is working on your concern and will revert with an update by[protected]. Your Sr number is 79231782. Regards, Vodafone Customer Care, Assam Verified Support Sep 19, 2013 Vodafone India Customer Care's response Hello Nihal, Trust your concern is resolved. Thanks for getting in touch with us. Regards, Vodafone Customer Care, Assam | |
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