Vodafone — Discrepancies in tariff plans

Address:

South 24 Parganas, West Bengal

Hi,

My name is Sarbari Sen. I am a resident of 10 Central Park, Flat No. B-3, Jadavpur, Kolkata 32. I have been a customer of Vodafone for a long time. I have been using a postpaid connection ([protected]) since August 2009. All my bills to this number has been up-to-date. On Dec 7, 2010, I was offered a datacard connection ([protected]) by Vodafone where they promised me an unlimited data usage at Rs. 499. This was at a time when their 3G services had not been launched. I was informed that I would get 2G speed until their 3G services are launched and after that the datacard would automatically get upgraded to 3G once it was launched. I would enjoy 3G services at the same tariff. After the 3G services was launched a couple of months later, I started getting 3G speed on my datacard. However after 15 days I received an SMS stating that the trial period of my 3G services is about to expire and to continue enjoying 3G services I would have to apply for a new and a more expensive tariff. I immediately made a call to the customer care where they completely denied the fact that they had promised me unlimited 3G services at Rs. 499. To protest against this unilateral decision of increasing my tariff I refused to pay the outstanding bill and complained to Vodafone stating that they take back the datacard and refund Rs. 1600 that I had spent to buy it and I would immediately clear their dues. They refused to do so and without any prior information disconnected the connection of [protected]. I visited the Vodafone store to find out the reason and was informed that it was due to non-payment for the number [protected]. However when I threatened to take legal actions against them they restored my connection. Even after this I continued receiving mails and letters from them asking me to clear my bill. I kept repeating my deal and asked them to refund the money of my datacard which they refused to do. Finally they have once again withdrawn the connection of my number [protected]. I am a working lady and face immense difficulties without my phone. I have all documents to support my stance. I have cleared bills for the number [protected] till March 11, 2011.

I would request you to look into the matter and help me get the refund of my datacard. After this I have no problems in clearing their dues. I need to make official calls on a daily basis which is being hampered since my connection has been withdrawn. This is causing a lot of inconvenience for me. Kindly help me out of this situation. I need my connection back at the earliest.