[Resolved]  Vodafone — Complain Against Poor Service & Claim for carry forward (Next Month) my remaining internet surfing of approx. 1.5 GB or Refund the Scheme amount

Address:

Surat, Gujarat

Date: 08th July 2011

RANJITSINH M. PATEL
E / 165 GEB COLONY, (NEW NAME: GSECL COLONY),
URJANAGAR, UKAI, TALUKA: SONGADH, DIST: TAPI
(SURAT), GUJARAT - 394680.

To,

Head of Vodafone Care,
Ghod Dod Branch, Surat – 395003,
Gujarat Circle.

Subject: Complain Against Poor Service & Claim for carry forward (Next Month) my remaining internet surfing of approx. 1.5 GB or Refund the Scheme amount.

This mail regarding for Complain against Poor Service in Vodafone care centre & Due to technical problem from company side, I will claim my remaining internet surfing of approx. 1.5 GB

I, Ranjitsinh M. Patel. My Permanent Address “E / 165 GEB (NEW NAME: GSECL) COLONY, URAJANAGAR, UKAI, TALUKA: SONGADH, DIST: TAPI (SURAT), PIN: 394680, GUJARAT” & Current Address “13/14 KESHAV NAGAR SOCIETY, TALAV FALIA, PIPLOD CIRCLE, SURAT - 395004, GUJARAT” & Office Address “816 EMPIRE ESTATE BUILDING, NEAR UDHANA DARWAJA, SURAT – 395001”.

I was activated Vodafone Live 111 Scheme for internet surfing @ nearer to 29th May 20011 (In this scheme Vodafone give 2 GB internet surfing for one month validity). Above mention surat address when ever my Nokia Hand set E 72 Connect with Laptop for internet surfing, during surfing continue interrupting & disconnect the connect. Last 15 to 20 days continues problem in connectivity, 3 to 4 times I was talk with Vodafone customer centre for same matter & last complete registration on date of 21.06.2011 with complain no. [protected] & I have receive one message from Vodafone care @ 22.06.2011 in my mobile no. [protected] like “Hello! Your service registration number is [protected]. We shall respond to your query by Friday 24th June 2011 before 06:00 p.m.” But till date nobody can give me any answer / not solve the query for same.

Next day, I was visit to Vodafone customer care branch @ date of 25th June 2011 @ Ghod Dod Branch, Surat. At that place executive talk with his supporting staff & says that technical problem resolved after 17 days. Last 2 days (27th & 28th June 2011) in my office address same face (Pure connectivity).

At that time I was claim for carry forward (Next month) my remaining internet surfing approx. 1.5 GB & I was talk with the “In Charge of Vodafone customer care” @ Ghod Dod Branch & he is says that this genuine case I will try for that & mail his head for same query.

Then after I was talk with Vodafone customer care centre Ahmadabad for the same query, the person says that “That is thing not possible & the person also aware me for “Term & Condition” during purchasing SIM Card. (i, e person ne mere ko bola ki aapne SIM Card purchase times document sign kiya tha usme Term & Condition Mention kiya hai. i,e Vodafone Company “Jab chahe Service badh kar or jab chahe tab service chalu kar. Or “Service na dene ke bhi paise Charge karleti hai” (According to person say).

Thanking You

Ranjitsinh M. Patel
[protected]


Note:

1.During communicate with Vodafone Customer Care executive; I was use following Vodafone no. [protected] & [protected].
2.For Internet surfing [protected] no. use
3.my email id: [protected]@yahoo.co.in